Hi Faraz,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Nik,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Henry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Kenny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Tracy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Overall, this looks good. My main concern is the requirement to share continuous location data for a month—can we clarify if this level of tracking is truly necessary and what specific outcomes it enables (e.g., risk assessment, pricing, etc.)?
From a data minimisation and privacy perspective, it would be helpful to understand whether a less intrusive approach could achieve the same result.
Additionally, I’ve observed that if the mobile is switched off, the tracking appears to restart from Day 1 when it is turned back on. This could create practical issues and should be clarified or addressed.”
Hi Vijay,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
The location data for a month, it is for us to see data on where people go, and how they travel to help us with setting our pricing.
Thanks, Nicole, Social Media team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Pavitar,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Emily,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Hastings offered me so much more in terms of benefits when I was renewing my car insurance and my breakdown cover, compared to my existing provider with Direct Line. Hastings were cheaper, covered so much more, and let me add on a few extras, which still worked out cheaper than my existing providers renewal quote and after contacting them to see if they could match!”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Call centre very difficult to deal with obviously not UK based, spent hours trying to get cover, wrong details taken, could not find my vehicle which I have owned and insured with Admiral for 3yrs plus, you dvla data base is yrs out of date, ALL other comparison web sites have my correct details to hand.
M B JOHNSON”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience when trying to insure with us. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We appreciate you taking the time to raise this with us and for insuring with us despite having this experience. Please let us know if you need any help going forward with your policy. You can reach us on Facebook or X, @Hastingsdirect if you need to do so. ~Theo, Social Media Team
Hello Janet,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“I was never advised that I would have to create a new email address for this policy has i already haf a home insurances with you if this was the case I would have declined the policy and not spent over 3 hours on the phone to sort this i recommend that you train your staff to explain this before taking out a policy so this this stress is not put on to anyone else”
Hello Bronwyn,
Thank you for your review. I'm very sorry to read about your experience and to see that this process wasn't properly explained to you.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us. ~Theo, Social Media Team
Hello Melvyn,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“I did a quote for home insurance as mine was coming up fir a renewal… I was able to save almost half the price of my renewal quote so I was happy to go with Hastings as I also have my card insurance with Hastings too”
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
