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Hastings Direct Reviews

4.2 Rating 50,596 Reviews
81 %
of reviewers recommend Hastings Direct
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Felix Rodrigo Ortega Roman
Verified Buyer
“The customer service was very helpful.”
Helpful Report
Posted 2 months ago
Hi Felix, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Judith Matambanadzo
Verified Buyer
“It was good. All my vehicles insured under one roof”
Helpful Report
Posted 2 months ago
Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
James Grimshaw
Verified Buyer
“The cover was set up online and the system worked well for me.”
Helpful Report
Posted 2 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Atmaram Dahal
Verified Buyer
“Thank you!”
Helpful Report
Posted 2 months ago
Hi Atmaram, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
James Best
Verified Buyer
“Very competitive price with other major insurers. Included all additions l items I required. Also provided option for second person to access my policy. The app allows me to make changes to policy should it be required,”
Helpful Report
Posted 2 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Judith Thomas
Verified Buyer
“Very easy to use their website. Efficient.”
Helpful Report
Posted 2 months ago
Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Grant Crerar
Verified Buyer
“Great value, quick and easy to set up cover”
Helpful Report
Posted 2 months ago
Hi Grant, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Anonymous
Verified Buyer
“The pris was just wright for what I wanted.”
Helpful Report
Posted 2 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Hansraj Balloo
Verified Buyer
“I'm a new customer at the moment. Maybe I can give a feedback after 1 year 🤔”
Helpful Report
Posted 2 months ago
Hi Hansraj, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Piotr Kuczynski
Verified Buyer
“Good prices đź‘Ť”
Helpful Report
Posted 2 months ago
Hi Piotr, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Jonathan Griffiths
Verified Buyer
“More than happy with service”
Helpful Report
Posted 2 months ago
Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Janet Gregory-owens
Verified Buyer
“very easy and policy price reduced”
Helpful Report
Posted 2 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Evelyn THIBAUT
Verified Buyer
“My poliocy was cancelled after a few days because I had not set up their App.......This was done over the Christmas period. They sent a letter dated 22 December 2025 to my home address advising that my policy would be cancelled on 29 December if I did not set up the App - THAT LETTER WAS DELIVERED ON TUESDAY 30 DECEMBER. When I looked at my emails I found one sent on 29 December and timed at 21.26 hrs. I consequently called by telephone, explaining the delay and pointing out that this was the Christmas period and that at 81 neither my wife (the policy holder) or myself were confident to set up Apps - preferring to let our son do so (on his return from holidaying with his wife's family in Manchester (we live in Brighton). The young lady I spoke with was sympathetic, given the circumstances, but her supervisor was not - insisting that the policy had to be cancelled. I am currently awaiting a call from Hastings to see whether it will be reinstated: if it is not, I will be expected to pay ÂŁ70 for 2 week's cover!! Good news - the policy will be reinstated!! Well done the persistent and helpful young assistance: not so well done her unsympathetic supervisor. All in all, a VERY stressful couple of hours that we did not need!! HASTINGS - you need to do better!! Especially at this time of year!!”
Helpful Report
Posted 2 months ago
Hi Evelyn, Sorry to hear you had issues with the app and your policy. I’m glad it’s all sorted now. The delays were due to the holiday postal system, and we’re sorry for the inconvenience. Great to hear the agent was helpful, but we’re sorry the supervisor didn’t seem sympathetic. Thanks for sharing your feedback. Thanks, Nicole, Social Media Team
Posted 2 months ago
Edward Deery
Verified Buyer
“Very efficient”
Helpful Report
Posted 2 months ago
Hi Edward, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Barry Bartlett
Verified Buyer
“Best I could find!”
Helpful Report
Posted 2 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Anonymous
Verified Buyer
“The online application was slick and efficient. The app works well and the monitor arrived the following day, which being during the holidays was good in itself. The data recorded is good and I have a great price on my new car's insurance for a year. No hassle except the repeat emails reminding that I must connect, which was done on the first day. I am well pleased and hope to remain so having been a previous Hastings customer.”
Helpful Report
Posted 2 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Perry Banks
Verified Buyer
“The website was easy to use and the price was good as well”
Helpful Report
Posted 2 months ago
Hi Perry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Edward Gilmour
Verified Buyer
“Simple and easy website even for older people like me who aren't tec savvy”
Helpful Report
Posted 2 months ago
Hi Edward, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Christina Powell
Verified Buyer
“Person l spoke with very helpful and thorough. Didn’t rush me, and explained what would happen next clearly. Whole process was simple.”
Helpful Report
Posted 2 months ago
Hi Christina, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Garry Pennington
Verified Buyer
“Not the best experience. Not the cheapest and not willing to negotiate.”
Helpful Report
Posted 2 months ago
Hi Garry, Thanks for taking the time to leave a review. We’d like to know why you gave the rating you did, and if there’s anything else we could’ve done. If you want to let us know more about what’s happened, or there’s anything we can do to help, please visit https://www.hastingsdirect.com/contact-us to get in touch. Thanks, Nicole, Social Media team
Posted 2 months ago
Hastings Direct is rated 4.2 based on 50,596 reviews
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