Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,224 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and clear to apply on line”

Helpful Report

Posted 11 months ago

Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very easy to understand cover provided and to sign up for Home Insurance for the year.”

Helpful Report

Posted 11 months ago

Hi Wendy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Good service”

Helpful Report

Posted 11 months ago

Hi Poppy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Sadly HD had the wrong house number on my documents should have been 3 but sent to 4. I rang to explain the mistake and had a rather abrupt women told me I needed to pay £20 which I refused then it went to £1.50 Being a little hard of hearing and having great trouble understanding her poor english I gave up with the call, I was not rude nor did I use bad language.A day or two later I received a letter saying I was no longer insured as you can imagine I was very upset.That day I spoke to a very nice gent who sorted this sorry state out very easily and proffessionaly. 5* would have been given without this problem.”

Helpful Report

Posted 11 months ago

Hi Barry, Thanks for your review, we’re really sorry about the poor service you received. At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader. To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail. I am glad that the second call you made had this all sorted out for you with no problems. Thanks, Nicole, Social Media Team

Posted 11 months ago

“dealt with my enquiry swiftly and pleasant to deal with”

Helpful Report

Posted 11 months ago

Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Easy to set up and price good”

Helpful Report

Posted 11 months ago

Hi Gareth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“thanks for the insurance”

Helpful Report

Posted 11 months ago

Hi Ronit, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“So far I quite like it however I had once incident of hades breaking which was not my fault and was the safest option at the time and that took me down 12% after being 100% for every other journey”

Helpful Report

Posted 11 months ago

Hi, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score. We are aware that sometimes your score may be affected by external factors which is why we have the total score and past 2 weeks, and we would only cancel if your score dropped below 30, as a few one off hard breaking due to others would not affect the score that much. If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Was happy with the service you provided”

Helpful Report

Posted 11 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Great web site, quick to use and good prices”

Helpful Report

Posted 11 months ago

Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very quick and easy to deal with,and very clear to understand”

Helpful Report

Posted 11 months ago

Hi Lynette, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Easy log in straight forward”

Helpful Report

Posted 11 months ago

Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“So far so good but I still can’t access the second drivers policy on the multicar 😡”

Helpful Report

Posted 11 months ago

Hi Emily, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very Easy and effective.”

Helpful Report

Posted 11 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Easy to navigate app great price easy to purchase good cover insurance”

Helpful Report

Posted 11 months ago

Hi Nancy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Competitive prices and cover 😊”

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Posted 11 months ago

“Easy to use website”

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Posted 11 months ago

Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very helpful with my new policy thank you”

Helpful Report

Posted 11 months ago

Hi Dorothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very impressed with Hastings insurance I have bought my car and home insurance this March”

Helpful Report

Posted 11 months ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Easy and pleased”

Helpful Report

Posted 11 months ago

Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

Hastings Direct is rated 4.2 based on 50,224 reviews