Hello, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Would not recommend them I sold my car and they want to charge me for cancelling my policy if they offered a better price for my new car then I would have stayed with them rubbish company not loyalty whatsoever”
Hi Sally,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
“Very helpful very clear when talking nothing was to much trouble if you are not happy with your quote. They will do there best to get it lower for you if they can. Would highly recommend as I have been with them for 3 years now and I am happy with there service.”
Hi,
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for the service you received.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant team.
If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Good value but as I have only just taken out the policy I cannot comment on Hastings performance if I needed to make a claim. Ask me again next January.”
“I bought a motor policy and home & contents policy with the understanding that I got 10% discount for buying both policies, I spoke to an agent on Saturday and because he couldn't sort the discount out we agreed to complete the policy on the Monday but on Monday I was told that the policy had gone up and I actually had 19p taken off the policy even though the policy wasn't due to start until 18th of January. I feel that I was conned by Hastings and will be unlikely to renew the policies next year.”
Hello Betty,
Thank you for you review, I'm very sorry to read about the experience you had and I appreciate the frustration this would have caused.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Martyn,
Thank you for your review. Looking at the policy, I can see that the delivery method for your documents is set to 'email' in line with what was chosen when the policy was purchased. If you would like these documents to be posted, please contact us by calling 0333 321 9801 and requesting a copy in the post or for the delivery method to be changed. The team will be happy to help you with this. ~Theo, Social Media Team
Hello Fortunate, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
“I had to go through a comparison site to get a better renewal quote and you make it impossible to remove auto renew even when you give loyal customers a terrible price. Please improve your customer service”
Hi Molly,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.  
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive. 
You can remove the auto-renewal from your policy at any point during the first eleven months of the policy. This can be done on the app/online account or by calling the Renewals team on 0333 321 9790. Information concerning this is shown in the very first set of documents that are sent to you. I'm sorry if this wasn't seen. ~Theo, Social Media Team
Hello
Thank you for your review, I'm sorry to read about the poor experience you've had and that you struggled to reach us on the phone. I hope you have since been able to get the help you needed. Going forward, you can email us as an alternative at customersupport@hastingsdirect.com. Our team would be happy to help you. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“Discrepancies between your web site and a comparison site. I had to call rather than do it electronically. The lady on the phone was however very good. You need to be clearer that you cover flood risk”
Hello Melvyn,
Thank you for your review, I'm sorry that this wasn't as straightforward as we would like it to be. We appreciate your feedback and we'll pass this to the relevant team. I'm glad that you got the customer service you deserve and thank you for insuring with us despite having this experience. ~Theo, Social Media Team
Hi Sumiya, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
“I received the competitive price for insurance via Compare the Market. When transferred to Hastings website all was clear and easy to do, I could add and remove services to tailor the product to my needs”
Hello Marcus, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
