Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 51,010 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear, easy to use app, no issues”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“All good :)”

Helpful Report

Posted 1 year ago

Hi Kamil, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Smooth process”

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Posted 1 year ago

Hi Ana, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Absolutely terrible company! Awful process, awful service, ultimately costing us hundreds of pounds. Formal complaint made, and will be writing to the consumer watchdog. Avoid at all costs.”

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Posted 1 year ago

Hello, Thank you for your review, I'm sorry to see that you have had such a poor experience and had to raise a formal complaint as a result. I hope that you get a quick resolution to this complaint. If you need to add anything further or raise further complaint points, please call the team on 0333 999 8904 so they can help you. ~Theo, Social Media Team

Posted 1 year ago

“Premium more than doubled. Cheers.”

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Posted 1 year ago

Hello Jonathan, Thank you for your review, I'm sorry to read about the increase in price. If you would like to discuss the cost of your cover, please contact the team by calling our Customer service team on 0333 321 9801. They will do all they can to help you. ~Theo, Social Media Team

Posted 1 year ago

“I just want to say a big thank you for Hastings Direct. They gave me a perfect price for my car insurance. I couldn’t have chosen otherwise. Thank you. Krisztina”

Helpful Report

Posted 1 year ago

Hi Krisztina, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Dreadful! You're set up to fail. Inadequate instructions re the 'black box' meant I lost 46 points without driving an inch. Attempts to rectify the situations only resulted in a 'computer says no' response.”

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Posted 1 year ago

Hello, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.  By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what might have affected your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.   If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.  ~Theo, Social Media Team

Posted 1 year ago

“very happy with the quote and ease of the sites use”

Helpful Report

Posted 1 year ago

Hi Dorothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Excellent cover & understandable policy m. Easy to set up online”

Helpful Report

Posted 1 year ago

Hi Gerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Please see below”

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Posted 1 year ago

Hi Cliff, Thanks for your review, we really appreciate you taking your time to share your feedback. I’m sure the colleague you spoke to would be delighted to know they’ve been given some fantastic feedback - I’ll let them, and their leader know. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“5* service”

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Posted 1 year ago

Hi Sally, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Easy to follow instructions and competitive rates.”

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Posted 1 year ago

Hi Gwenyth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Easy to complete and competitive”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Good cheapest insurance about.”

Helpful Report

Posted 1 year ago

Hi Carwyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Very pleased with my application for car insurance, helpful and very obliging service second to none”

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Posted 1 year ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Hastings direct is the best car assurance ever , I'm happy and the staff are also kind”

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Posted 1 year ago

Hi Nputu, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Good quote and fairly quick to start a new policy.”

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Posted 1 year ago

“good all round service happy with price and communication skill”

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Posted 1 year ago

Hi Henry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Good. However.... no direct connect to insurance certificate at all. I still do not have a copy of my insurance.”

Helpful Report

Posted 1 year ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Was easy to purchase a policy that was competitively priced within the market.”

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Posted 1 year ago

Hastings Direct is rated 4.2 based on 51,010 reviews