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Hastings Direct Reviews

4.2 Rating 50,255 Reviews
81 %
of reviewers recommend Hastings Direct
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Dumitru Hociung
Verified Buyer
“I hope its a good company I am new costumer but the best price on the market”
Helpful Report
Posted 1 year ago
Hi Dumitru, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Nancy Laing
Verified Buyer
“I went onto a comparison site, saw this deal, and it was easy, quick and efficient to set up my policy to start when it was due.”
Helpful Report
Posted 1 year ago
Hi Nancy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Scott Craigie
Verified Buyer
“So far all is good and happy with price I'm paying.”
Helpful Report
Posted 1 year ago
Hi Scott, Thanks for your review. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team
Posted 1 year ago
Kirsty Walker
Verified Buyer
“It was a very good deal, I'm happy with knowing im insured with a good cover”
Helpful Report
Posted 1 year ago
Hi Kirsty, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Terry Manders
Verified Buyer
“Very easy to do and competitive.”
Helpful Report
Posted 1 year ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Kirsty Middleton
Verified Buyer
“Really easy to deal with with straightforward process to get a quote, very competitive policy prices.”
Helpful Report
Posted 1 year ago
Hi Kirsty, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Martyn Freeman
Verified Buyer
“Service is second to none staff very helpful. And full of knowledge”
Helpful Report
Posted 1 year ago
Hi Martyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Perry Williams
Verified Buyer
“Worst customer service I’ve ever received ridiculous fees absolutely ridiculous”
Helpful Report
Posted 1 year ago
Hi Perry, Thanks for your review, we’re really sorry about the poor service you received. At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to . To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail. Thanks, Nicole, Social Media Team
Posted 1 year ago
Bindu Subbathapa
Verified Buyer
“No comment but I am so happy with customer service”
Helpful Report
Posted 1 year ago
Hi Bindu, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Anonymous
Verified Buyer
“very good service provided on phone call - responsive, clear information provided and person involved was very customer centric. thank you!”
Helpful Report
Posted 1 year ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Zygmunt Spiewak
Verified Buyer
“Easy to deal with and looking forward toreceiving my policy”
Helpful Report
Posted 1 year ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Jenny Banks
Verified Buyer
“Customer service was very poor. Little explanation relating to clauses of insurance package I purchased. Just kept on being told to look at the Hastings app. Poor people skills, abrupt and rude. Salesman was robotic and lacked professionalism. Very long call … stressful and frustrating. Salesman took a very long time answering questions although poor explanation given . Charged £100 more than quote and when questioned this was told he didn’t know and it was up to ‘ underwriters ‘ ??? Signed up for year which is a shame as likely to go elsewhere after this experience.”
Helpful Report
Posted 1 year ago
Hi Jenny, Thanks for your review, we’re really sorry about the poor service you received. At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to . To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail. Thanks, Nicole, Social Media Team
Posted 1 year ago
Barry Smith
Verified Buyer
“Easy to use website and very good price”
Helpful Report
Posted 1 year ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Judith Chapman
Verified Buyer
“I just found the whole process easy. Time for a change. After being with Churchill for years with a no claims discount of over 20years. They decided to increase my policy by £212. Hopefully Hasting direct will reward careful drivers instead of penalising them.”
Helpful Report
Posted 1 year ago
Hi Judith, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Terry Mills
Verified Buyer
“better than all the rest”
Helpful Report
Posted 1 year ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Anonymous
Verified Buyer
“Made it easy to communicate the cover required”
Helpful Report
Posted 1 year ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Maddyson Floyd
Verified Buyer
“I had trouble setting the telematics up can’t get through on the phone and the online was painful Kept getting threatening emails saying you would cancel my insurance Phone lines would improve the service 100%”
Helpful Report
Posted 1 year ago
Hi Maddyson, Thanks for your review, we’re sorry you’ve had problems with your YouDrive policy. It sounds like there could be an issue with your phone settings. For us to record everything correctly, you must’ve activated your ‘Bluetooth’ and ‘Location’ and accepted the correct permissions. It’s also worth checking the app is always running in the background and your phone isn’t on power saving mode. If you think the tab isn’t connected, put your tab next to your phone and hold down the button on your tab for 15 seconds. If you’ve done this and you’re still having issues, please call our YouDrive team on 0333 999 8911. Thanks, Nicole, Social Media Team
Posted 1 year ago
Anonymous
Verified Buyer
“Great price and easy to use app”
Helpful Report
Posted 1 year ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Sumit Singh
Verified Buyer
“Good company”
Helpful Report
Posted 1 year ago
Hi Sumit, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Martyna Pelc
Verified Buyer
“Quick and easy to choose correct policy.”
Helpful Report
Posted 1 year ago
Hi Martyna, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 1 year ago
Hastings Direct is rated 4.2 based on 50,255 reviews
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