Hi Joshua,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tomasz,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Garry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Mohit,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tracy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Didn't realise i had agreed to have my phone link to my insurance so had to cancel and take out another policy at cost to me need to check out properly and not take the cheapest online quote”
Hello Martyn,
Thank you for your review, I'm sorry that you haven't had the most straightforward experience with the new policy and I hope that you have now found the most suitable cover for your vehicle. Please let us know if you have any further questions or need any assistance. ~Theo, Social Media Team
Hi Grant,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Marcus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I’m sure all insurances do the same, but a change of price of £70 3-5 days between quotes is madness. Just hope we save on multi car or I’ll be moving next year,
Hint if your changing cars and can afford to pay before you get the new car, it’s worth in as you have a 14 day cancellation period if you don’t end up buying the new car, saves you a increase in premium close to the date you then need it”
Hello Jenny,
Thank you for your review, we're sorry to read about the increase in price.
Our quotes are affected by live pricing. As a result, the time and date a quote is done can impact the prices we offer. I regret that on this occasion, this resulted in an increase and thank you or choosing to insure with us despite having this experience. ~Theo, Social Media Team
Hi Christine,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ernest,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I have had the worst experience with Hastings direct. First of all my car was driven into. It was proved to be the other person's fault so it was all paid for. But I had to deal with the repairers, loan car and Hastings myself, repeating the same story to half a dozen different people. The communication between Hastings and their subcontractors for repairs is shockingly bad. Second. We received our renewal quote and decided to not renew with Hastings as they were 30% more than another provider. We followed the pages through the 'cancel auto renew' option. We did this twice to make sure because we had no confirmation emails. I then have £420 taken from my account and an email thanking me for renewing. After calling customer service I was told that the cancel auto renewal was for the fictional policy that I may have had in 2026. Complete nonsense. After this I was also told there was a £20 service fee for setting up the auto renewal. After an extensive conversation with their, quite frankly aggressive, renewal team I was assured that I would be getting a full refund. I then had an email stating I would infect be getting a full refund only to find today that my refund is short by £20. I'm not happy that Hastings have stolen my money without my permission and lied about the refund. Insurance and financial ombudsman are my next stop but I'll be sure to never recommend these theives again.”
Hello,
Thanks for your review, we’re really sorry to read about the experience you've had while insured with us. At Hastings Direct, we strive to deliver great customer service, so I regret if we have fallen short on this occasion.
I hope that you get a quick resolution to your complaint and that this can be resolved soon for you. If you would like to add anything further to the formal complaint you have with us, please call our Complaints team on 0333 999 8904. ~Theo, Social Media Team
Hi Kenny,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
