“Good price and easy to arrange.
Black box/tab didnt arrive, couldnt get any help on site.
Went old skool and phoned, was on the system, on hold and talking to someone for nearly an hour.
As my daughter wasnt with me with the app on her phone an able to help.
Fisrt try today on hold for 35mins, but had to go, just on hold again lets see how long tis time.
Hopefully they wont be shut by time I get through the queue.”
Hi Daisy!
Thanks for the review.
We're so sorry to hear you haven't been able to get through to us.
If you still need to speak us and are having issues getting through, please get in touch on Facebook or X (formerly Twitter), and we can have a look into this for you.
Thanks,
Brendon, Social Media Team.
Hi Barry!
Thanks for your review.
We're delighted to see you've given us a 5 star rating for our service and our prices.
Feedback is very important to us, so if you'd like us to pass this on to the relevant colleague, please get in touch on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Christopher!
Thanks for taking the time to share your review.
We're glad to hear you're happy with us, and we were able to offer you a competitive price.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Barry!
Thanks for the review.
It's great to hear you're happy with our website.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Emanuel!
Thanks for taking the time to share your feedback.
We're so glad you were offered a competitive price and that you received a high level of customer service!
Feedback is important to us, so please contact us on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague and their leader.
Thanks,
Brendon, Social Media Team.
Hi Pasquale!
Thanks for sharing your feedback.
It's amazing to see you've given us a 5 star rating for our service and price!
Feedback is very important to us, so please get in touch on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague.
Thanks,
Brendon, Social Media Team.
Hi Melvyn!
Thanks for the review.
We're so glad you're happy with us!
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for taking the time to share your feedback.
It's great to hear you received good service, and that we were able to offer you a competitive price!
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review.
We're delighted to hear you received quick and helpful service, and we were able to offer you a competitive price!
if there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Vanessa!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our service!
Feedback is really important to us, so please get in touch with us on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague.
Thanks,
Brendon, Social Media Team.
Hi Garry!
Thanks so much for your review.
It's amazing to see you've given us for a 5 star review for our price!
It's great to hear we were able to offer you a competitive price for your insurance.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Darryl!
Thanks for taking the time to share your feedback.
We're delighted to hear we were able to offer you a competitive price and good service.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Kelly!
Thanks for your review.
It's great to hear you're happy with our service, and we were able to offer you a competitive price.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hello Manzurul, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“Absolute rubbish customer service when needing assistance with obtaining a new home insurance quote today (30th November 2024) as the Hastings website sign posted me to call them rather than allow me to continue with setting up the policy online. Two occassions both staff were curt and didn’t want to run through the details of the policy. If they were better trained to understand the pitfalls of the online quote experience, they may be better inclined to want to help solve issues faced by potential customers. Needless to say, I won’t be progressing with Hastings, a narrow escape from inadequate customer service.”
Hi, 
Thanks for your review, we’re really sorry about the poor service you received.  
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader. If you would like this to be done, please send us a message via Facebook or X (formerly Twitter) and include the quote reference so we can locate the advisors you spoke to. ~Theo, Social Media Team
Negative reviews – 1-3 star, no detail
Hi,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). ~Theo, Social Media Team
