Hello, I'm sorry for any issues caused by this and I hope that you have since been able to access your online account. If not, please DM us on Twitter @HastingsDirect or on Facebook. We'll do all we can to help you. ~Theo
Hi Kevin,
Thanks for your 5 star review!
We're so pleased that you found our insurance easy to set up. We're pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hello Mark, I'm sorry to see that we were unable to offer you cover this year. I can appreciate how frustrating this is and I hope that you have since been able to find suitable cover for your vehicle soon. Thank you for having been insured with Hastings Direct over the past year. ~Theo
Hi Jacqui,
Thanks for your 5 star review!
Thank you for choosing to insure with Hastings Direct this year. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
“I had to cancel my car insurance after a bad accident left me with a brain injury and had to sell my car. It was a bit of a complex case as I had also retained my private registration plate so my proof of sale reg didn't match up with the registration plate on my policy.
Lebohang Maetlane helped me immensely over the phone and was just so lovely to deal with. What was probably a really normal issue for her to resolve has really made my day and her friendly manner just made things even easier. One bit of good to come out of this crazy situation I am in. Give this girl a raise! She is brilliant.”
Hi Katie,
Thanks for your 5 star review!
I am very sorry to hear about your accident. We really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. I wish you a swift recovery and I hope you get better soon. ~ Tamera
Hello Malcolm, looking at your policy, the documents are sent to you via email. As this was the chosen method of delivery, they would have been sent to your online account which you can register for and access. If you would like a copy posted to you, please contact our Customer Service Department on 0333 321 9801 and they can arrange for this to be sent to you. ~Theo
Hi Karen,
Thanks for your 4 star review!
We're so pleased to hear that you've found us so easy to use and got your policy set up quickly. We're pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
“It took 14 hours for an RAC breakdown man to come to my aid. I wasnt contacted or offered a taxi or coutesy car. I had to sleep in my car for 14 hours with the windows stuck open in a gale. Awful experience. I hope the rest of my cover doesnt let me down like this. I only had tge insurance for 1 day.”
Hello, I'm very sorry to read about the experience you had and to see that you weren't assisted in a more timely manner by the breakdown provider. I also hope that your experience with the cover improves going forward. Please contact us via email at customersupport@hastingsdirect.com if you need any help with your policy. ~Theo
“Unfortunately for Hastings Direct I am giving them 1 star due to their underwriters ad they are the ones that make the final discission!
I was brought private plates from the DVLA as a gift. I called the DVLA to get them registered to my car current car. I then Called Hasting direct and was told that would not be able to insure me due to the change in number plates, but could not actually give me a proper reason. I called the DVLA back up to see if I could change back to my old plates, but as it had already been processed I was unable to do so.
Hasting direct were unable to tell me why I couldn't be insured with them anymore even though I already had an open policy with them for the car that I was changing the number plates on. The car is still the same other than the 2 bits of plastic that are on the front and back of the car- Number plates.
I had to cancel the policy and get a new policy with a different company, which at this time I do not really have the financial capacity to do, but I need to be able to get to work! The stress over the last 3 days has been to much for changing my number plates.
If I had known what I know now, I would of never insured with this company, the stress and money lose is not worth it! I am over £900 out of pocket!”
Hello Katie, I'm very sorry to read about the experience you've had and that the change to your license plates couldn't be covered by your policy's underwriter. I can appreciate how frustrating this has been and I hope that you have been able to find competitive cover following your cancellation with us. Please let us know if you need any documentation from your policy. You can reach us via email at customersupport@hastingsdirect.com. ~Theo
“Steer clear of Hastings Direct Limited. Limited is no exaggeration! My car insurance policy was cancelled because of "issues with my data," which I was expected to "resolve." The company's communication was not simply rude, it was positively threatening.”
Hello, I'm very sorry to see that you had a poor experience with the Telematics policy and that it led to the cancellation of your policy with us. I can appreciate the frustration this would have caused you. I hope that you have since been able to find competitive cover for your vehicle. ~Theo
Hi Raymond,
Thanks for your 5 star review!
We are so pleased that you found us good value for money and straightforward to set up. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Jacqueline,
Thanks for your 5 star review!
We're so pleased that you found our insurance easy to set up. We're pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hello James, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you found the online process easy. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
“Phone answered quickly first time to cancel car insurance,tried on line to have another insurance on new car needed to speak to someone so phoned them,only problem the lady was foreign and her accent was enhanced on the phone and very difficult to understand her,she was having problems with computer her end rang us back half hour later to continue same problem told us to ring back next day,but not deterred as price was very good”
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
“Poor communications, promises to ring me but never did and now Hastings say they will not keep to their price offer nor insure me. No doubt they do not like 82 year olds.”
Hello, I'm very sorry to read about the experience you've had and if you have not received a promised call back. I hope that you have since been able to find suitable and competitive cover for your vehicle. ~Theo
Hello Edwin, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
Hello I'm sorry to see that you have been able to access your online account. If this is still an issue and you need any help with this, please contact us on Twitter @HastingsDirect or on Facebook. We'll do all that we can to help you gain access or send documents if you need those. ~Theo
Hello Jeremy, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
“un able to pay for my car insurance it is asking me for cash how strange. I pay annually by direct debit, have had a new card what do I do? when I try to sort it I get a generated response not good.”
Hello, I'm very sorry to read that you have been unable to complete the purchase of your policy and pay via your chosen method. If you still need to purchase the policy through us, please contact the Sales Department on 0333 321 9785 and they can take a look at this for you. ~Theo
Hi Tracy,
Thanks for your 5 star review!
We're so pleased to hear that you find our website very user friendly and made your experience simple with us.
Thanks for taking the time to send us your review. ~ Tamera
