“I really like Hastings direct. I have a black box with them and they let me know what I’m doing well and what I can improve on. Super helpful as a new driver!”
Hello Nikita, thank you for choosing to insure with Hastings Direct this year and for sharing your positive experience. We hope you have the best possible year with us. ~Theo, Social Media Team
Hello, I'm glad renewing your policy with us was so simple. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Mervyn, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
Hello Mercy, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Was so easy to do online. Had a very helpful man answer the phone when I realised I’d put my email in wrong. He was very polite and pleasant to talk to too and overall helpful, making sure I didn’t need any other help and staying on the phone until I had made sure it was all fixed.”
Hi Molly,
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for the service you received.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant team.
If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“My insurance policy is a good price for first time insurance. I have a black box that tells me ways to improve my driving such as breaking a bit too hard sometimes. Though, I've been using it just under a week and have noticed that it tracks phone use (understandably) though it has tracked my sister using my Bluetooth for music in the car. Hopefully this doesn't cause problems but other than that I'm very pleased so far.”
Hello Emily,
Thank you for your review, we're glad you've had a positive experience. Going forward, it may be best that your Bluetooth isn't used for this purpose while the vehicle is moving. We have found that this can impact the score as the Bluetooth is being used by the app and box. If you need to discuss this further, you can call the team on 0333 999 8911 and they can help you. ~Theo, Social Media Team
Hi Tracy, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello Andrew, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Chris, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
“Absolutely appalling service! I contacted them to update my last name after getting married, only to be told I’d have to pay £135 just for this simple change. It’s ridiculous that something so basic incurs such an outrageous fee. To make matters worse, it was actually cheaper to cancel my policy and switch to another insurance provider. This company clearly values squeezing extra money out of their customers more than retaining them.”
Hello,
Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy.
If you need to discuss this further or look at the options available, you can give our team a call on 0333 321 9801. I hope that you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Hi Ron,
Thanks for your review, we’re sorry to hear you’re unhappy with the price of your renewal.
We always try to make sure your renewal price is competitive based on details we hold about you, so if those have changed, please let us know.
If you haven't already done so, please contact the Renewals Team by calling 0333 321 9790. The advisors there would be happy to take a look at this for you. ~Theo, Social Media Team
Hello Joshua, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
“Clicked through to Hasting site from Confused and selected the policy I wanted. Had problems making payment so called Hastings and they sorted things very quickly”
Hello, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a positive review with us. ~Theo, Social Media Team
Hi!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our customer service!
Feedback is really important to us, so please get in contact on Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague.
Thanks,
Brendon, Social Media Team.
Hi Janet!
Thanks for taking the time to forward on your feedback.
Thanks as well for your review.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Tema.
