Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We'll be sure to pass this feedback to the relevant team and we appreciate the time you've taken to leave this with us.
Please do not hesitate to contact us if you need any help with your policy. ~Theo, Social Media Team
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Buying insurance from Hastings Direct is quick and easy with competitive prices and online app.
Any problems that cannot be sorted via the app can be by contacting the call uk based call centre”
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Lynette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I recently received an excellent quote from Hastings You Drive and was thoroughly impressed with the experience. Their mobile app is incredibly user-friendly, making the entire process of taking out a policy seamless and hassle-free. I would happily recommend Hastings You Drive to friends and family—top-notch service all around!”
Hi Sugith,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi James,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Karis,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christina,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website. ~Theo, Social Media Team
“I wasn't told at point of purchase that the 'black box' supplied with the insurance is a small device which sticks on the windscreen and communicates with the Hastings app on my phone. When I was driving and my friend was in the passenger seat, he was switching songs on my phone. However this registered on the device and as a result my score was low due to 'phone useage'. This method of tracking phone usage will only work if someone is only ever driving on their own, if they have passengers who may touch the phone on behalf of the driver, this is not a true representation of the driving ability.”
Hi Joshua,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website. ~Theo, Social Media Team
“My house and contents insurance is due for renewal with them soon they gave me quote £10 less than last year so very pleased with their attitude and honesty thank you very much. Happy new year.”
Hello Colin, I'm glad we were able to offer you a competitive price for your renewal this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team
“What an absolute disgrace of a company. Paid my insurance in full and then I received an email to inform me they may need to cancel my insurance as I had not registered the driving box. This has not been received as they do not used tracked services for delivery and rely on Royal Mail during the festive period. Attempted to call them during breaks as a key worker and the queues were horrendous been told this morning that this i quite normal and there was other methods I could have used to contact. My insurance was cancelled within 24 hours of receiving the email. BEWARE OF THIS COMAPNIES PARACTICES ABSOLUTE COWBOYS”
Hi,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled and I appreciate the frustration this would have caused you.
If you believe that this has been incorrectly cancelled and you want to make a complaint, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Fergus, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
