“I had around 14 - 15 years no claims. Hastings direct reduced my no claims to 4years for making non major claim. I think this is really disgusting. Hastings also do not reward loyalty. My renewal quotes are always higher every single year until I ring to discuss.”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy with our policy's terms and conditions and the price for renewing your policy. When a claim is made that is a fault claim, this will always impact your years of No Claims Discount and all the terms are in the terms of conditions that you agree to before starting a policy with us.
In regards to your renewal, there are many reasons your policy’s price may have increased, and you can find further information here: https://www.hastingsdirect.com/renewal-prices/. We’re happy to look into this for you in case changes need to be made or you were able to find this cheaper elsewhere. If you’d like us to help you further, please call our Renewals team on 0333 321 9790. Thanks again ~ Cat, Customer Care
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy with the service you’ve received. We always aim to deliver the highest level of service to all our customers, so if you’d like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again ~ Cat, Customer Care
“Been with hasting direct for quite a few years with no claim's whatsoever, and on renewal time I get a email saying they can't give a quote this year. Very strange as nothing has changed!”
Hello Ray. Thanks for letting us know about this and we’re sorry you’re unhappy we can’t offer you cover. To work out the price of our policies, we consider your vehicle, address, drivers and personal details. In this case, it seems we can’t offer cover based on a combination of the above, and I’m sorry this is the case. If you need to discuss anything else or have any further queries, please call us on 0333 321 9790. Thanks again ~ Cat, Customer Care
“One star only because zero isn’t an option!!!
I’ve been driving for 12 years, maximum no claims bonus. Never made a claim in my life not even a windscreen claim. I’ve been a loyal customer for years with Hastings then suddenly this morning I get an email saying they can’t renew this year. None of my details have changed, I live in the countryside, I’m probably one of the lowest risk people you could possibly want to insure. They won’t give a reason for why they won’t renew me just a straight no after all these years of paying in full every year and being a loyal customer! Absolute joke. I can’t wait to see the day Hastings insurance goes into liquidation, karma. I hope everyone you insure make claims this year”
Hello Kayleigh. Thanks for letting us know about this and we’re sorry you’re unhappy we can’t offer you cover. To work out the price of our policies, we consider your vehicle, address, drivers and personal details. In this case, it seems we can’t offer cover based on a combination of the above, and I’m sorry this is the case. If you need to discuss anything else or have any further queries, please call us on 0333 321 9790. Thanks again ~ Cat, Customer Care
“Never used before but thought I would try and shop around. Perfect site and found deals even cheaper for a car and a truck (£300 cheaper together). Amazing and worth a try”
Hi Sara,
Thanks for your 5-star review!
We're so pleased that you found the website easy to use. It's also great to know that you found us to be competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
“DO NOT USE - Significant number of hurdles that need to be overcome to make a claim and living in this Country would be difficult. Storm damage claim is only applicable with force 10 conditions, apparently the recent floods do not even come close. Making a claim is almost impossible! Will not be using Hastings Direct again, my advice is steer clear at all costs.”
Hello Kevin. Thanks for letting us know about this and we’re sorry to hear you weren’t happy with our service. We always aim to deliver the highest level of service to all our customers. If you’d like to discuss this, we’d be happy to talk about your claim with you. To get in touch either call 0333 321 9800 or email motorclaims@hastingsdirect.com with your claim reference in the subject line. Thanks again ~ Cat, Customer Care
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy with the service you’ve received. We always aim to deliver the highest level of service to all our customers, so if you’d like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again ~ Cat, Customer Care
“WHATCH OUT DO NOT BUY FROM THIS FIRM
Carefull Out there, this company has every potential to scam you
As I found out in the hard way,
I went on compare sites looking to insure my car, This name HastingDirect was popping up as cheapest insurer, that's the moment the scam starts
They pretend they offer the best price, soon as you complete, agree and ake the payment, they will send you a tiny tracking device asking you to install that in your vehicle immediately, at the same time they will send you an email telling you that they may cancel your insurance policy because you didnt set up the app on your phone on time, By this time (less than 10 days since you purchased the cover ) they have already cancelled your policy and they have deducted 10 % of your payment, Everything happens so quick and in such a quite way that by the time you find out your insurance has been cancelled you have probably driven days with cancelled insurance leaving you completely vulnerable to being stop by police and having your vehicle taken away and scrapped aswell as fined
Thats what happened to me, although I did exactly what they said, in fact I was taking instruction in live chat with their agent to set up the app on my phone and the tracking device, everything went live on my app as they said but at the same time they had already cancelled and deducted their profit,
They are a top sophisticated money ripping scam WHATCH OUT DO NOT BUY FROM HASTING DIRECT”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy your policy was cancelled. We cancel a policy when a term or condition for your insurance hasn’t been met. You should have received an email from us that explained why we were cancelling your policy and included the date we’d cancel it from. We apologise if you didn’t get this email. If you think your policy was cancelled incorrectly, please call our YouDrive team on 0333 999 8911. Thanks again ~ Cat, Customer Care
“Richard who handled my claim was professional friendly and caring happened at night phoned first thing Sunday morning to see if I was ok.I am not brilliant at on line things but I found it very easy my car was wrote off all settled with in 10 days . Very happy with service even had a call from Mokgadi on their help line she was lovely too no complaints at all.
Only problem is Not with Hasting but Go-Compare who offer £250 excess back still waiting asked for proof over a week ago still waiting no one answers call ask for confirmation on Emails none given shouldn’t offer service if they don’t won’t to pay make it very difficult
Hastings direct fantastic service Thank You Richard for making a difficult time a lot easier to deal with A Happy customer”
Hi there,
Thanks for your 5-star review!
We really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Tamera
Hello. Thanks for contacting us and we're sorry to hear that you are unhappy you've had issues obtaining quotes. If the issues persist, please call our Sales team on 0333 321 9785. Thanks again ~ Cat, Customer Care
“I wanted to find out if my insurance could cover me to drive in America while visiting my family. I couldn't navigate my way through all the sales links. I used to be very happy when I used Hasting Previously, but doubt is seeping in this time.”
Hello. Thanks for letting us know about this and we’re sorry you had trouble finding the answer to your query. All our policies cover use in the EU (and several other European countries) as standard. All drivers on the policy will have the same level of cover as in the UK for any trip, for up to 90 days per trip. Unfortunately, America is not part of the EU, and therefore would not be covered. See your policy documents for full terms and conditions. Thanks ~ Jodie
“My insurance is due to renew today. The auto renewal payment failed, everything is fine with my bank account and debit card. Have to contact Hastings to find out what the issue is.”
Hello Marc. Thanks for contacting us and sorry that you're unhappy that your renewal payment failed. This occurs every so often, but you can attempt to make the payment on your MyAccount the day after renewal, or you can call our Renewals team on 0333 321 9790 for them to take payment. Thanks again ~ Cat
Hello Bill. Thanks for letting us know about this and we’re sorry you’re unhappy we can’t offer you cover. To work out the price of our policies, we consider your vehicle, address, drivers and personal details. In this case, it seems we can’t offer cover based on a combination of the above, and I’m sorry this is the case. If you need to discuss anything else or have any further queries, please call us on 0333 321 9790. Thanks again ~ Cat, Customer Care
“Tried a number of times to pay for my car insurance and was unable to every time. I get to the very final stage to submit payment and all I see is two ticks we're just loading the page and then times out. This has left me with no insurance and I am disgusted and annoyed as I am a disabled driver and need my car which I don't have. Insurance is expensive enough without having to pay even more. I hate doing things online and this reminds me why.”
Hello Suzanna. Thanks for letting us know about this and we’re sorry you’re having trouble with MyAccount. So that we can help, we need to speak with you to learn more about your issue. Please call us on 0333 321 9801 or you can find other ways to contact us at www.hastingsdirect.com/help. Thanks again ~ Cat, Customer Care
“STAY AWAY FROM HASTINGS DIRECT!!!!!
Where to even start….
They’re overpriced and cancel on you for the littlest issues for example they wanted further information off me 9 months in to my existing policy, this should have been sorted first day let alone 9 months in! When I took the policy out they assure me that there would be calls and texts, Also post to get in touch under any changes… the only email I got to make me aware was 2 weeks prior to the cancellation this was allocated to my junk!!!!
Who reads junk???
Absolute joke and then I ring the company and ask them why they cancelled me they tell me, the team who deals with it don’t work weekends!!! And I have a charge of £71 for cancellation fees!!!
We carnt help you I got!
Luckily I realised this when the further email come through on the cancellation day that I was cancelled but this could have been so much worse!!!
Stay away honestly they’re a joke!!!”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy about your cancelled policy. We always let our customers know in advance why we need to cancel a policy and the date we’ll cancel it from if the situation doesn’t change. We do apologise that the email unfortunately went into junk on this occasion. Please let us know if you’d like us to investigate what happened. You can call us on 0333 321 9801 or find more ways to contact us at www.hastingsdirect.com/help. Thanks again ~ Cat, Customer Care
Hi Andrew,
Thanks for your 5-star review!
We’re pleased that you enjoy our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
“I have renewed automatically twice now with Hastings Direct. They are prompt, efficient and best value for money on car insurance.
Not outpriced by other companies on overall policy”
Hi Caroline,
Thanks for your 5-star review!
I'm glad to hear that we were able to offer you a more competitive price. I'm pleased that you enjoyed our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
