Hi Dinesh,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Winston,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Mphathisi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Joshua,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ionut,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Maisy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“This is purely on my initial call as I’ve not experienced any claims or contacting for other reasons. The call was frustrating, I found the Hastings Direct employee difficult to understand and not very engaging or friendly. I almost hung up and didn’t bother going ahead with the policy but stuck with it as no guarantee of a better service elsewhere.”
Hi Janet,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to
Hi Mohit,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Lindsay,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Lalith,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Mavish,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review.
I can confirm a postal copy of your documents have been sent. It can take 7 to 10 working days to arrive.
If you have any further queries, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Olatunbosun,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Would not recommend at all!!!!
My insurance is due for renewal at midnight. I was given renewal price of ÂŁ909 which was due to be taken from my bank account as an annual payment tomorrow. I called today to ask how much extra it would cost to add my partner onto my insurance. He told me it would be around ÂŁ1255. In the end I decided not to go ahead with the change as it was too expensive for me and to stick with the ÂŁ909 renewal at midnight. The advisor then told me that no quotes are available for me and that I can no longer renew with themselves!! All for asking how much it would cost to add my partner onto my insurance. I am devastated and shocked how they think it’s okay to cancel my renewal with no reason. Bear in mind I have been with them for 2 years, my details are the same and my car is the same. I have emails saying my insurance will renew from 2 days ago and now I am being left with nothing all for asking for a quote. The advisor was so unbelievably rude, I told him he’s ruined my day and that I was out shopping for an outfit for my wedding and his response was you have until midnight so I best get everything done before midnight. Genuinely shocked how they think this is okay. All I wanted was a quote and to decide whether or not I’d like to go ahead or not. They never informed me this could possibly leave me for no insurance for the next day!!!! I wish I never called. disgraceful.”
Hi Salimah, 
Thanks for your review, we’re really sorry about the poor service you received and that we were unable to provide you with the original renewal quote. 
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion and that the reason for this wasn't fully explained.
If you believe that this has been poorly or incorrectly handled and you want to make a complaint, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
“Bordering on fraudulent, automatically renewed my car insurance (despite this being not allowed by the new rules), it took me 8 weeks to realise and cancell as the renewal costs was double every other insurer. It was for a second car that’s rarely driven, that I inherited after a family member passed away. They tried to charge me ÂŁ170 to cancell and when I refused to pay used a saved card to take the money out of my account without my permission. Avoid this company would be my advise, absolute chancers. When dealing with their complains team I spent an hour on hold only to be spoken to like child and have hidden t&c’s quoted to me in a very smug way.”
Hi Paul,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically and that you didn't get the outcome you needed where your complaint is concerned.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive. 
You can remove the auto-renewal from your policy at any point during the first eleven months of the policy. This can be done on the app/online account or by calling the Renewals team on 0333 321 9790. Information concerning this is shown in the very first set of documents that are sent to you. I'm sorry if this wasn't seen.
If you’d like to take your formal complaint further, the final outcome letter we sent or will send you explains how to do this. Alternatively, if you’d like to discuss the outcome or anything else relating to the formal complaint, please or call our Complaints team on 0333 999 8904. ~Theo, Social Media Team
