Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Couldn’t see the full policy line with my quote.
Paid extra for not using the app but the confirmation email said to access my docs I had to do so thru the app! Long delay when rang in but helpful person when did get thru. Auto collect was set on and I had to ring and get it cancelled. Good price but I assume this is the normal 1st year sweetener.”
“We find it strange that we were only offered a telematics policy when we are both mature drivers, and hardly boy racers, driving a boy racer vehicle.
It is also difficult to keep remembering to log onto the app everytime we drive the car being of a age where technology is no longer a big turn on for us.”
Hi Collette,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hello, this is really good to see. Thank you for choosing to insure with Hastings Direct and please let us know if you need any further assistance this year. ~Theo, Social Media Team
“I phoned Hastings direct and I got great customer service the man who took my call whom I can't remember his name was very patient and polite to me and made the process very easy”
Hi Stacy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Asadullah,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Madhuri,
Thanks for your review, we’re sorry to hear you’re having trouble with your driving score and to see that this has led to the pending cancellation of the policy
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what might have affected your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
I regret that the policy with us is being cancelled and I hope that you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Hi Marcus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Generally good company but charge a premium to non-UK born drivers, even after 30 years living in the UK and with 16 years NCD. It was also really difficult to cancel auto renewal and price dropped £130 when I cancelled: went to comparison sites and got a further £100 off as a “new customer”, so £230 below my renewal.”
Hello Barry,
Thank you for your review, I'm sorry to see that the original renewal wasn't competitive.
As a broker, Hastings Direct provides a number of different policies, each having different levels of cover. As a result, it is possible that prices can vary internally and at times you can go online and find a more competitive price. In this situation just give the renewals team a call and they can try and match the price if the details of both quotes are the same.
Please note, Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. ~Theo, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Process for acquiring Home insurance was great. Person on the phone was very helpful, listened to what I needed and provide the requested information in an accessible format. Thank you.”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I like that we can see the trips taken, the tab connected to phone is annoying tho I prefer a plug in that monitors speed as when my mum drives the car as a named driver it stresses me out thinking they think I’m driving without my phone on purpose, hasn’t been a problem yet though and so far so good would recommend.”
Hi Daisy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I had a policy with HD last year, when auto renew came up, I cancelled as the price wasn’t competitive. After some searching I found a comparable policy at a better price - with HD. I took out a new policy with them.”
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tereza,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Good price, very easy to apply, I have a couple of Hastings insurance accounts, would have been nice to have a bonus for signing up. Money supermarket were offering £15 for new deals.”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ionut,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“You have sent me a email and a letter saying your going to cancel my insurance due to not having my tab in my car but I haven’t received my tab and have all ready phoned twice”
Hello Kacey,
Thank you for your review, I'm sorry to see this has not yet arrived.
Looking at the policy, I can see that measures have been put in place to ensure the policy is not affected until the tab arrives. If it doesn't by the 17th of May 2025, please contact the team and let them know so they can take a further look at this. I hope the tab arrives soon. ~Theo, Social Media Team
“I needed to log an incident but not make a claim which I have never done & the customer service reprehensive Andy Cartwright was absolutely fantastic. He made me laugh beyond measure, it truly felt like I had known the man for years! He made it such an easy & relaxed process. Hastings Direct this man needs a rocket of a pay rise and recognition, he will be the reason I will renew my policy when it's due around!”
Hi Nicole,
Thanks for your review, we really appreciate you taking your time to share your feedback.
I’m sure the colleague you spoke to would be delighted to know they’ve been given some fantastic feedback - I’ll let them, and their leader know.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christine,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
