Hello Wendy,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hello Gareth,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“I've had no interaction with anyone since my policy has started / no feedback to suggest what if anything will change if my driving performance will affect my policy , in terms of policy price reduction ?”
Hello Chris,
Thank you for your review and for insuring with Hastings Direct. Your score and driving performance will be taken into account at renewal and may impact the price at that point. Please give us a call on 0333 321 9801 if you have any further questions. ~Theo, Social Media Team
Hello Louis, thank you for your feedback and for choosing to leave us a positive review. If you need to have the documents sent to you in the post, please give us a call on 0333 321 9801 to arrange this. The delivery method is currently email so they will only be sent via this method. ~Theo, Social Media Team
Hello Dionysis,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello Christine,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hello Teresa,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Ernest, I'm glad this was so straightforward. Thank you for insuring with us this year. If there are still concerns with the app or your documents, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Jagrupsingh,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hi Nabaz,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Poor service and managment then you later go on to cancel and inform me TWO DAYS after cancellation. Leaving me and my car for those two days at risk. I have since made a complaint but since only received bot responses. Leave well alone. Went to Sheila's Wheels instead.”
Hello Jaqui,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We appreciate that your complaint hasn’t been resolved yet. We just want to make sure we’ve looked into it thoroughly to give you the best outcome. Please note that in line with the FCA guidelines the team has 8 weeks to resolve your complaint. The vast majority are resolved well within that time.
If you need to discuss this urgently, please call our Complaints team on 0333 999 8904 and they can update on the status of your complaint. ~Theo, Social Media Team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
