Hi Martyn, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Brian, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Cheryl, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
“I was going to give a 5-star review for the past years' experience, but I am so disappointed that after I had renewed my car insurance with another provided saving over £60, Hastings auto-renewed my policy which I requested to cancel in less than 12 hours of renewal.
The adviser I spoke to -Zandy tried her best to convince me to stay with Hansting offer a £40 discount and as I didn't want the hassle of cancelling the policy with the new provider I declined the offer and then came the master stroke.. £20 for the arrangement fee for the policy. I had NOT opted for auto-renew and my car insurance was already renewed with another provider 5 days before so how did Hastings renew the policy?”
Hello Dipa, I can appreciate the frustration this can cause. In line with the Continuous Insurance Act our policies are due to auto-renew when they are purchased. Hastings Direct does disclose how to remove the auto-renewal from the policy in the documents that are sent to you and this can be done in the first 11 months of the policy. Doing so avoids the risk of the policy renewing at the end of the year. The fees that can be incurred are also disclosed in the documents and before the policy is originally purchased. I'm very sorry if this information wasn't seen and has come as a surprise as a result. ~Theo
Hi there, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hello, Hastings Direct does include this information on the quote before it is purchased online. I'm sorry if this information wasn't seen and has come as a surprise as a result. ~Theo
Hi there, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Nicholas, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Allison, we really appreciate you taking the time to share your feedback with us. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Vijay, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Julius, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Judith, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Kevan, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi there, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Jonathon, we really appreciate you taking the time to share your feedback with us. If there’s anything you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
“Got a quote for my insurance from Hastings direct and no phone calls or anything like that and it was cheaper than my current quote so I’m more than satisfied”
Hi Stuart, we really appreciate you taking the time to share your feedback with us. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Jeremiah, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
Hi Susan, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks. ~Becky
“Trying to take a policy out online and the system kept throwing me out.
Once the documentation arrived it was wrong.
The quote was expensive until I added my wife to the policy. When questioned, Hasting were unable to explain why it was cheaper with her on the policy.
Lastly, I was asked to supply additional documentation after the policy was taken out. Why was this not requested at the time of taking out the policy?
Not a great start for a (quasi) new customer.”
Hello, I'm sorry that you had a poor experience when purchasing your policy and with the validations process. I hope that this has now been completed however, please let us know if you have any further questions. At times, having a driver on the policy who has some driving experience can reduce the cost of the cover as it lowers the risk to have them included. Thank you for choosing to insure with Hastings Direct this year. ~Theo
