“reconmend you don't use them. they mis-sell there products and even before you become insured they take you money money when you cancell. they call it admin fee.
thiefs.”
Hello, I can appreciate the frustration the arrangement fee can cause. Hastings Direct does disclose the fees that can be incurred before the policy is purchased. I'm sorry if this information wasn't seen and has come as a surprise as a result. ~Theo
“I didn't mind having a black box to monitor my driving but what really annoys me is that my child or husband can no longer use my phone in the car.
Had I known that they would penalise me for them using my phone I would never had signed up to the policy.
I'm sure I'm not the only one who let's their children use their phone in the car. It is really short sighted of Hastings.”
Hello, I can appreciate the frustration this would cause. We do advise against passengers using your phone while the vehicle is in motion as the telematics tab isn't able to differentiate between users. I hope that your driving score will improve now that you are aware of this. Please contact the team at 0333 999 8911 if you have any further concerns or need to discuss this. ~Theo
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello , we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you like the app. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello Henry, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“When you need there help they ignore you and they put lots of stress on you change if your account with no warning charging you without letting you know , definitely no communication or customer service”
Hello, I'm very sorry to read about the experience you've had and if you didn't receive the level of customer service that you deserved. Please contact us if you need to discuss this further or need any help with your policy, you can reach us on Twitter @HastingsDirect and Facebook. ~Theo
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
