Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“Easy to deal with but I am confused as to why you are charged more to stay with an insurance company after a year.Surely loyalty should make it cheaper”
Hello , we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“I called to set up my policy as I was having trouble doing it online. I spoke to Connor who was extremely helpful. He found my details and set my policy up very efficiently.”
Hello Jacqueline, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. I’ve sent your comments to the colleague you mentioned and their team leader. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“Not very happy! The renewal price from Hastings showed a 28.5% increase from previous years premium in spite of no claim. Had to go to Quidco Comparison site to get a lower price for same insurance cover with an added cashback reward!!!”
Hello, I'm very sorry to read that the original renewal wasn't competitive on this occasion. It is good to see that you were able to find more competitive cover for your vehicle and that you for choosing to re-insure with us despite the experience you had. ~Theo
Hello Janet, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello Antony, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello Barry, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello Glynn, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello, I'm very sorry to see that you were unable to make your payment online and I hope that you have since been able to do so. If not, please contact the relevant department on 01424 735735 so that the advisors can take a look at this for you. ~Theo
“Just wanted to give my praise and thanks to Busi who dealt with my car renewal insurance on the afternoon of Tuesday 30th May.
Was chatting to her about my renewal quote and she said she would search for the cheapest deal she could for me. My online renewal had increased significantly from last years. But the phone went dead during the call. I tried ringing back but as I did I saw a missed call had come through. She had tried to ring me back. Then my second mobile phone rang. She had rung me on that when she couldn’t get through. She said their systems had gone down but she would carry on looking for a quote for me and then would ring me back. I though, oh yes, that’s a likely story. But to my shock later on she did ring me back and got me a price cheaper than I had paid last year for the same level of cover. Excellent customer service. Not only got me a great renewal price but made every effort to contact me once we had been cut off. Then did as she promised and ring me back with a cheaper quote. Ten out of ten for her customer service skills. Wish a few more organisations had staff as conscientious as her.”
Hello Peter, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. I’ve sent your comments to the colleague you mentioned and their team leader. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“Very helpful person on the phone , but I was wondering why I have not received a printed copy of my policy , and would appreciate being sent one please .”
Hello Dorothy, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. To access your policy documents, please register to the My Account portal found or our direct website. Thanks ~ Jodie
Hello Christine, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
“When renewal time come they will send you a new quote that is several hundred pounds than the year before. So obviously you will go for a better deal from elsewhere. They you get an email saying that they will take your money and renew you automatically. The only way to stop this is to phone them up which is a massive waste of time.
Took ages on hold. Fortunately, you can spend this time writing scathing reviews to make you feel a little better.”
Hello, I'm very sorry for any time spent waiting to reach the call centre. Please note that all policies are due to auto-renew at the point of purchase. Hastings Direct does disclose how to remove the auto-renewal from the policy in the documents that are sent to you and this can be done in the first 11 months of the policy. This can then prevent this entire situation going forward. ~Theo
“Terrible organisation. Did not want to re-new my policy, informed Hastings but alas, they still took payment. EVERYTHING can be done online, everything except the refund of money taken in error. Wait time on call was 30 minutes but after 37 minutes, still no reply. Unethical and immoral organiastion.”
Hello, I'm sorry to see that you had such a poor experience with us and I hope that the refund has since been returned to you. Please note that going forward you can speak to us on Twitter @HastingsDirect or Facebook as an alternative to the phone. I hope that you have since been able to find suitable cover for your vehicle. ~Theo
