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Hastings Direct Reviews

4.2 Rating 51,192 Reviews
81 %
of reviewers recommend Hastings Direct
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Ramesh Pandit
Verified Buyer
“ON RENEWAL OF MY INSURANCE POLICY, I FOUND HASTINGS TO BE APPROIATE AND BEST VALUE FOR MONEY”
Helpful Report
Posted 3 months ago
Hi Ramesh, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Scott Thomson
Verified Buyer
“Despite being on the app only plan I needed to call to change something not possible on the app and the team were great”
Helpful Report
Posted 3 months ago
Hi Scott, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Jacqueline Clark
Verified Buyer
“Would you please send my documents in the post please Many thanks Jacqueline Clark”
Helpful Report
Posted 3 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Anonymous
Verified Buyer
“Good to know is a 5 star policy. Seems good cover . Reasonably easy to set up”
Helpful Report
Posted 3 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Christine Gamble
Verified Buyer
“Very helpful and friendly”
Helpful Report
Posted 3 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Kumuthuni Shangeethiga Puvanentrarajah
Verified Buyer
“Good payment and good communication”
Helpful Report
Posted 3 months ago
Hi Kumuthuni, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Janet Lawrenson
Verified Buyer
“Great service, all aspects of the policy explained as I went along”
Helpful Report
Posted 3 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Khurshid Madhani
Verified Buyer
“Hastings DISTRICT I am very satisfied for car insurance. Because is cheaper than other insurance.”
Helpful Report
Posted 3 months ago
Hi Khurshid, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Terry Byrne
Verified Buyer
“Competitive quote via Compare. Easy site to navigate online, policy documents arrived by post within suggested timescale.”
Helpful Report
Posted 3 months ago
Hi Terry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
MInesh Shah
Verified Buyer
“I have sent multiple requests in for email verification on the app. I dont seem to be getting these through. Yet I am expected to connect my app to the tracker. I can't do that till I get my email verified. I am travelling and will not be able to connect this till after I return. Minesh”
Helpful Report
Posted 3 months ago
Hello Minesh, Thank you for your review, I'm very sorry to see that you have struggled with the app and connecting your box to this. Before you travel, please inform the team of your issue. You can also send us a message on Facebook so we can raise this with the trained advisors. They can put measures in place to protect the policy while you are away. ~Theo, Social Media Team
Posted 3 months ago
Henry John Ellison
Verified Buyer
“Very easy to set up my vehicle insurance at a very reasonable price.”
Helpful Report
Posted 3 months ago
Hi Henry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Anonymous
Verified Buyer
“Always ready to help when you phone them.”
Helpful Report
Posted 3 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Genesis Andres
Verified Buyer
“Paid then cancelled Took most of the payments”
Helpful Report
Posted 3 months ago
Hello Genesis, Thanks for your review, we’re sorry to read about the cancellation of your policy. We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications weeks in advance informing you what needed to be done to prevent the cancellation and when it would be cancelled if those actions weren't taken. We’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Posted 3 months ago
Anonymous
Verified Buyer
“It’s helpful because with the black box it tells you what you’re doing right/ wrong and it was about £300 cheaper than any other insurance”
Helpful Report
Posted 3 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
James Ruby
Verified Buyer
“Very easy to purchase no hassle and was able to speak to a real person when needed”
Helpful Report
Posted 3 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Myles Guest
Verified Buyer
“Very reasonable and for a 74 year old it was quite easy to do”
Helpful Report
Posted 3 months ago
Hi Myles, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
James Leonard
Verified Buyer
“Quick straightforward transaction”
Helpful Report
Posted 3 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Anonymous
Verified Buyer
“Been using Hastings Direct car and Home insurance off and on over last few years. Policy are OK, nothing special. Pricing is good until.you come to renewals, I have to leave for year and then come back to get decent pricing via comparison sites and directly. Very frustrating as I don't want to spend several hours searching for better cover, pricing and features every year. Their support when needed (Usually via app and then phoning) is good. Though not had to make a claim, Thank God. I would recommend them, it would be 4* if existing customers didn't always get shaf#'s by Insurance companies and underwriters.”
Helpful Report
Posted 3 months ago
Hello, Thank you for choosing to insure with Hastings Direct this year despite not always having the best experience. We’re really pleased to have you with us and hope you have a great year ahead. We appreciate your feedback about this and we'll be happy to pass it on. Please remember, as a broker Hastings Direct provides a number of different policies, each having different levels of cover. As a result, it is possible that prices can vary internally and at times you can go online and find a more competitive price with us. In this situation just give the renewals team a call and they can try and match the price if the details of both quotes are the same.same. ~ Theo, Social Media Team
Posted 3 months ago
Joshua Hull
Verified Buyer
“Absolutely spot on can’t fault them 💯”
Helpful Report
Posted 3 months ago
Hi Joshua, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Ramesh Mistry
Verified Buyer
“Hastings Direct is the best.”
Helpful Report
Posted 3 months ago
Hi Ramesh, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 3 months ago
Hastings Direct is rated 4.2 based on 51,192 reviews
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