Hi Sonny,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tadiwanashe,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“i did the whole job on line.
I didnt have any problems filling in the form all the questions were straight forward everything the policy included was shown .I had been reccomended to switch to Hastings direct by a friend after my own policy price had gone up to silly prices for the same thing lets hope i dont require your services but if i do im confident you will sort it out.
Terry”
Hi Terry!
Thanks for your review.
We're so glad to hear you're happy with the policy, and that you found the process easy.
If you need anything, please reach out.
Thanks,
Brendon, Social Media Team.
Hi Janetta,
Thanks for your review, we’re sorry you weren't happy with our service.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important. If you are still waiting for an update on your claim, please call through to our claims team on 0333 321 9800, and they'll be able to have a look at the claim for you.
If you’d like to discuss this further, make a complaint or have any questions, please call our Claims team on 0333 321 9800 or send us a message via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
Hi Marcus!
Thanks for your review.
It's great to hear you received such good customer service.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
“Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hastings, for over a month, have refused to resolve the fact I have not been able to pick up my car, since they LOST the only key I had access to. Disgusting company. See you in the court of law.”
Hi William,
Thanks for your review, we’re sorry to hear you weren’t happy with our service and claims process.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important. If you'd like for us to look into this further, please contact our claims team on 0333 321 9800.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days.
Thanks,
Brendon, Social Media Team
Hi Henry!
Thanks for your review!
We're so glad to hear you're happy with the insurance, and that we were able to offer you a competitive price.
Thanks,
Brendon, Social Media Team.
Hi Vakhtangi!
Thanks for the review.
We're glad you're happy with the insurance!
If you need anything else, please reach out.
Thanks,
Brendon, Social Media Team.
“Worst service ever! Couldn't access anything on line or on the app! After numerous emails to and fro and different customer service reps asking me the same questions over and over and over again, I cancelled the cover, got a refund and went to another insurer who not only was cheaper but I can access the account online - never again!”
Hi Debby,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion.
I regret that this caused so much frustration and that you had to cancel your policy as a result. I'm glad you were able to find more competitive cover for your vehicle in the end. ~Theo, Social Media Team
“Service only just acceptable as after 10 days from taking out policy still waiting for 'Voluntary Use' confirmation email that > 'Voluntary use is allowed for persons covered on the certificate, subject to there beingnp payment and/or income received other than expenses to cover running costs'.
Most insurers have it as standard wording on their certifcates.”
Hello Jonathan,
Thank you for your review, I'm very sorry to read about the delay concerning your documents. Looking at the policy, I can see that this has since been sent and should arrive in the next few days. if it doesn't arrive, please email us at customersupport@hastingsdirect.com or contact us on Facebook or X (formerly Twitter) so we can help you. ~Theo, Social Media Team
“I had trouble logging in to the App I tried register but as I'd previously been a customer my email was already registered after several attempts to reset password and not recieving the link I gave up, a few days later I received several letters in my old surname saying there was an issue with my email. I spoke to someone on the phone told them my surname was wrong and they updated it so I tried again but I'm still not getting the reset password links and I've quite frankly given up trying so hopefully I won't need to make a claim and next year I'll go elsewhere for my home insurance. I have also just noticed at the bottom it says submit as Janet Smith when in fact my name is Janet Noon and was supposed to have been updated last week.”
Hello Janet,
Thank you for your review, I'm sorry to read about the experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. Looking at the policy, I can see that your name has been corrected.
If the issue continues concerning your online account, please email us at customersupport@hastingsdirect.com so we can have an in depth look at this for you. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
