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Hastings Direct Reviews

4.2 Rating 50,030 Reviews
81 %
of reviewers recommend Hastings Direct
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Gareth Smith
Verified Buyer
“Good price, and an easier than expected purchase. Excellent.”
Helpful Report
Posted 2 months ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Stuart Procter
Verified Buyer
“Good price and good coverage”
Helpful Report
Posted 2 months ago
Hi Stuart, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Abdesselam Tobbal
Verified Buyer
“Very good customer service reasonable price for the car insurance I would recommend it thanks”
Helpful Report
Posted 2 months ago
Hi Abdesselam, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Albert Hauxwell
Verified Buyer
“Site is easy to use but there are several products that are very similar so you need to be very aware of the different excess amounts.”
Helpful Report
Posted 2 months ago
Hi Albert, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Christine Graham
Verified Buyer
“The app isn’t that brilliant it seems to turn itself off when I get to a journey.”
Helpful Report
Posted 2 months ago
Hello Christine, Thank you for your review about the app and I'm sorry to read about this. Before going on your next journey, please check that these settings are in place: -Bluetooth on -Location on (Always) -Power Save off -Motion Sensors On If these are in place and there is still no recording, please contact the Youdrive team by calling 0333 999 8911 and they can take a further look at this for you. ~Theo, Social Media Team
Posted 2 months ago
Tsitsi Nhema
Verified Buyer
“Still new to this so go nothing much to say. But it was not difficult to get my policy and it was done in a mater of minutes. Just having challenges setting up my tracker don't know how I can be helped”
Helpful Report
Posted 2 months ago
Hi Tsitsi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Anonymous
Verified Buyer
“Great customer service from Hastings Direct — fast, helpful and professional. Very happy with my experience.”
Helpful Report
Posted 2 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Cheryl Woodiwiss
Verified Buyer
“Easy to use app and insurance setup.”
Helpful Report
Posted 2 months ago
Hi Cheryl, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Christopher Boyle
Verified Buyer
“I had to get paper documents sent out as I already had an email address attached to another Policy so I couldn’t have two policies on the same email address I don’t have an alternative email address so that was disappointing as when I open the app I can only view my brothers policy as that was the first one I bought .”
Helpful Report
Posted 2 months ago
Hello Christopher, Thank you for your feedback. We apologise for this limitation and the frustration it causes. The team are aware of it and we hope that work is being done to look into and hopefully resolve this. Thank you for choosing to insure with us this year and please contact us if you have any further questions or need help with your policy. ~Theo, Social Media Team
Posted 2 months ago
Christopher Jamson
Verified Buyer
“Excellent service and very quick and efficient. Thank you.”
Helpful Report
Posted 2 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Moses Enifome
Verified Buyer
“Website browser is fast with add-on policy options well prospect.”
Helpful Report
Posted 2 months ago
Hi Moses, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Garry Trickett
Verified Buyer
“I found the staff very polite and informative when making amendments to my policy . The online app and telephone service i would rate as excellent and would recommend Hastings direct as a good company to deal with for car insurance and I'm sure other products they have are equally as good .”
Helpful Report
Posted 2 months ago
Hi Garry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Anonymous
Verified Buyer
“Nice easy process all online to switch my car insurance. Saved me a bit of money in the process too.”
Helpful Report
Posted 2 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Anonymous
Verified Buyer
“All went through with no problem”
Helpful Report
Posted 2 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Robert Game
Verified Buyer
“Helpful staff on the phone with an easy to understand English accent!”
Helpful Report
Posted 2 months ago
Hi Robert, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
James Ulph
Verified Buyer
“Terrible customer service. Will not be coming back next year. Price changes multiple times.”
Helpful Report
Posted 2 months ago
Hello James, Thanks for your feedback, we're really sorry to hear about your experience and about the changes in price. We always aim to provide great service, so it's disappointing to know we missed the mark this time. If you would like to discuss the cost of your policy, please give us a call on 0333 321 9801 so our team can take a look at this for you. ~Theo, Social Media Team
Posted 2 months ago
Jonathan Thewlis
Verified Buyer
“Went on to quote zone after a struggle of finding cheap Motorbike insurance, silly quotes of 600 or more for half bake policies, referred over to Hastings, unbeatable prices, fully comprehensive cover for £218. Great customer service a round.”
Helpful Report
Posted 2 months ago
Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Barry Clarke
Verified Buyer
“Very professional and helpful”
Helpful Report
Posted 2 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Smart Garuba
Verified Buyer
“Good to partner with”
Helpful Report
Posted 2 months ago
Hi Smart, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
ROBERT BUMSTEAD
Verified Buyer
“Simple to set up policy”
Helpful Report
Posted 2 months ago
Hi Robert, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 2 months ago
Hastings Direct is rated 4.2 based on 50,030 reviews
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