Hello Peter,
I'm very sorry to see that the renewal wasn't competitive on this occasion. At the point of each renewal the policy details are reviewed and as a result the perceived risk posed by the policy details can change even if the details don't. It may be the case that on this occasion the underwriters of your policy interpreted a higher risk and the increase in price reflected that.
I hope that you have since been able to get competitive cover for your home but please give us a call if you need to discuss the price or have any questions about your policy. ~Theo, Social Media Team
Hi Eshaq,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Cheryl,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Stuart,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Very competitive prices and I have found their website to be the most user-friendly. Their app is nice and concise also, very to the point with no confusing elements.”
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Ozgur,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Sharon,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Got asked to register you drive through App After continual failed attempts/ obv App error - tried 4 occasions to reset password. Still waiting on reply”
Hello Callum,
I'm sorry to read about this and I hope that you have since been able to register your app and pair it with the device. If you still need help with this, please reach out to us by calling 0333 321 9801 so we can chase this for you. I hope this can be resolved soon. ~Theo, Social Media Team
Posted 2 months ago
Hello Callum,
I'm sorry to read about this and I hope that you have since been able to register your app and pair it with the device. If you still need help with this, please reach out to us by calling 0333 321 9801 so we can chase this for you. I hope this can be resolved soon. ~Theo, Social Media Team
Hi Tomas,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Peter,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Antony,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I added a car to my policy over Xmas temporarily as I couldn’t get through over the phone. When it come to remove a car from my policy BUT NOT cancel it, I was being charged a £45 cancellation fee that asked to be waived as I wasn’t actually cancelling. The lady argued with me that I was cancelling not just removing a car?!? Needless to say it was £21 to cancel the whole policy and it was cheaper to purchase elsewhere. So for the sake of a cancellation fee for a policy I wasn’t trying to cancel. They lost a customer that has been with them a few years!”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We would like to feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this.
I'm glad you have since been able to find suitable cover for your vehicle. ~
Theo, Social Media Team
“Hastings Direct offer excellent cover with all the facilities that I wanted at a reasonable price. As I also have my car policy with Hastings and trust them, it made sense to take their home insurance too. Hopefully I'll never need it, but it's a comfort to know it's there.”
Hi Anthony,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Roger,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Malcolm,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
