Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Evelyn, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, thank you for your feedback concerning this.
Please remember, the Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
Hi Henry, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
“Conflicting advice from phone handlers … one said the discount on house insurance only applied if I had multi vehicle motor insurance.
When I phoned in again another told me that discount was already applied on the quote but when I asked for the difference in £ she didn’t know !!!!
Not impressed but managed to get £20 off by going to the Go Compare website rather than using your own people”
Hello Jacqueline,
Thank you for your review, I'm sorry that your experience wasn't straight forward. We're unable to look at the policy and price here but if you have any further questions about this, please email us at customersupport@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team
Hello Janet, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Felix, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
“The operative was very helpful and accurate in recording my details.
She answered my questions clearly.
I'd recommend this company because it has competitive rates and good quality cover.”
Hello Janet, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Jacqueline, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Posted 1 year ago
Hello Jacqueline, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Hello Harry, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
“The process of purchase was nice and easy, the company itself is better than any insurance company i’ve been with, great options and excellent level of independence for a “black box”. However customer service can be more professional contacting and speaking to one of the employees was not a good experience, they was a little impatient and she had attitude which wasn’t necessary even after wrongfully answering my question. But forgiveness is free and Hasting is incredible.”
Hello Joshua, I'm glad you had a positive experience despite speaking to this particular advisor. We would be interested in feeding this back to the advisor's team leader so please email us at customersupport@hastingsdirect.com and let us know when you called so we can arrange this.
Thank you for taking the time to share this with us. ~Theo, Social Media Team
