Hi Lewis,
Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.
Please remember, the Telematics team does take into account that you will have to adapt to the road ahead and that this as well as other road users can cause you to take actions such as hard braking that may impact your score. As a result they acknowledge that your driving score won't always at 100. For the sake of the policy, it just needs to be above 30. If you have any questions, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
“Reasonable price, site easy to use and called with a question got through quickly and operator answered question and very polite, I would recommend everyone to give Hastings Direct a chance to quote you.”
Hello, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Great service and price.
Whilst it was an online product I could still, with ease, talk to a real person to clarify a few points which unlike a cheaper option I couldn't do.
I thought if I can't talk to someone when I am giving them money what would it be like should I need to make a claim!!”
Hello, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“Always receive great priced insurance quotes. When I had to speak to a member of the team, they were polite and helpful. They resolved the small issue I had. The call was quick to connect. The customer app is easy to use and handy. The fees being charged for cancellation, admin etc are much lower than anywhere else”
Hello Kirsty, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hi Louise,
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for the service you received.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant team.
If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Hello Timothy, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hi Krystian,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello Barry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“I had an email this morning to say that my car policy had auto-renewed. I've not had any email prior to this to say my policy was due for renewal. I looked at a comparison site and found a cheaper deal elsewhere so called Hastings Direct to cancel my policy. I have been charged £20 "arrangement fee" for the policy to be cancelled as they'd already set up my new policy (even though it only renewed today). I think this is quite off-putting and means I won't consider using Hastings Direct in future.”
Hi Louise,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
You can remove the auto-renewal from your policy at any point during the first eleven months of the policy. This can be done on the app/online account or by calling the Renewals team on 0333 321 9790. Information concerning this is shown in the very first set of documents that are sent to you. I'm sorry if this wasn't seen. ~Theo, Social Media Team
