Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 51,144 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 18th May 2026

Kenny Robinson

Hastings Direct 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

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“Really easy to use there website”

Helpful Report

Posted 1 year ago

Hello Jaqueline, I'm glad this was so straightforward. Thank you for insuring with us this year. ~Theo, Social Media Team

Posted 1 year ago

“Not the first time I’ve used Hastings direct, competitive rates and good customer service”

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Posted 1 year ago

Hello Ricky, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 1 year ago

“Very good price”

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Posted 1 year ago

Hello Harry, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 1 year ago

“Easy app to operate.”

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Posted 1 year ago

Hello Scott, this is really good to see. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

Hello Billy, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 1 year ago

“Very helpful and professional”

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Posted 1 year ago

Hello Jacqueline, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team

Posted 1 year ago

“So far so good.”

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Posted 1 year ago

Hello Christopher, thank you for your feedback and for choosing to leave us a positive review. ~Theo, Social Media Team

Posted 1 year ago

“I can’t login to register driving tab”

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Posted 1 year ago

Hi Carly, Thank you for your review, I'm sorry to see that this is the case. If this issue continues, please give us a call on 0333 999 8911 or email us at yourdriving@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team

Posted 1 year ago

“Very pleased with the service”

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Posted 1 year ago

Hello Janet, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 1 year ago

“I just joined today”

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Posted 1 year ago

Hello Raj, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hello Jacqueline, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team

Posted 1 year ago

“It was quick and easy selecting my car insurance and downloading the app, I was also impressed with how quickly my black box was delivered to me. 5 stars.”

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Posted 1 year ago

Hello Kirstie, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team

Posted 1 year ago

“Really good, no hassle all done on kine”

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Posted 1 year ago

Hello Jonathan, I'm glad this was so straightforward. Thank you for insuring with us this year. ~Theo, Social Media Team

Posted 1 year ago

“Easy navigate web pages. Clear layout with details well displayed. Summary at the final point before confirmation and payment.”

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Posted 1 year ago

Hello, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team

Posted 1 year ago

“Very helpful assistant on the phone. Nothing was too much trouble.”

Helpful Report

Posted 1 year ago

Hello, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 1 year ago

“Struggled sometimes to understand what I was been asked or told, plus the back ground noise didn't help.”

Helpful Report

Posted 1 year ago

Hi,  Thanks for your review, we’re really sorry about the poor service you received.   At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. Going forward, you can email us as an alternative to the phone at customersupport@hastingsdirect.com. We'll do all we can to help you. ~Theo, Social Media Team

Posted 1 year ago

“Good affordable policy. Easy to set up.”

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Posted 1 year ago

Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“So far no problems as Hastings was very good to deal with. I hope to renew next year, if there are no large price increases as seems to be the case with the majority of insurance policies.”

Helpful Report

Posted 1 year ago

Hi Fergus, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“I originally was sceptical about having a black box but it is actually quite forgiving and overall i do like it. It also saved 2000 pounds which is worth it”

Helpful Report

Posted 1 year ago

Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Easy to access and view policy.good price with all cover needs. Thanks”

Helpful Report

Posted 1 year ago

Hi Arthur, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

Hastings Direct is rated 4.2 based on 51,144 reviews