Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacquelyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Reshwan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I’ve just had issues with the app, keeps saying policy isn’t available at the moment but when I log in on the website my documents are there. Since I have a black box I really can’t tell if I’m performing well because the app doesn’t work.”
Hello,
I'm sorry to read about the poor experience you've had with this and I hope that some progress has been made regarding this. If you still need help, please give us a call on 0333 321 9801. We'll do all we can to help you. ~Theo, Social Media Team
Hi Abbey,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Amritpal,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Judith,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“The price increased from my original quotation on the money supermarket website, when I queired the increase and requested to cancel the policy which woul not start until a month away. I was told I would have to pay a cancellation fee.”
Hi Terry,
We’re sorry to hear you’re unhappy about being charged the £20 arrangement fee.
As part of buying a policy, you’re charged £20 to arrange the policy and ensure the relevant authorities know you are legally insured.. We make it as clear as possible that this is included as well as explaining our other fee amounts, and that they’re non-refundable.
We apologise if you weren’t aware of this. ~Theo, Social Media Team
Hello,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Jenny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Despite letting them know we were going to be on holiday they continued to cancel a policy of a newly insured driver who needed to user the car when we returned from hoilday which is why I had put the policy in place befoe we left. took several hours to sort out because staff were at lunch !!!”
Hello Molly,
Thank you for your review, I'm sorry to read about the cancellation and I appreciate the frustration this would have caused. I'm glad this was resolved and the policy reinstated in the end.
If you need any help going forward, please give us a call on 0333 321 9801 if you need any further help. ~Theo, Social Media Team
“I added my car to the 'multicar' policy and received a good service. The price seems to be lower than most, but I cannot comment on the after sales service if I need to claim.
So far all is good and managing via the app is working well.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Timothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hello Kristopher,
Hi, we're really sorry to hear about the trouble you’ve had with the app — we know how frustrating that can be. Hopefully you’ve been able to access your documents now, but if not, please send us a message on Facebook and we’ll do our best to help. You can also give us a call on 0333 321 9801. ~Theo, Social Media Team
