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Hastings Direct Reviews

4.2 Rating 50,185 Reviews
81 %
of reviewers recommend Hastings Direct
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Anonymous
Verified Buyer
“Very good 😊 , helpful, magic quote with a top plan, wish I signed up years ago !!! Recommend 2 family and friends, thanks 👍 Hastings direct”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Christine Fisher
Verified Buyer
“Very easy to apply on line, great prices too”
Helpful Report
Posted 6 months ago
Hi Christine, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Arthur Makinson
Verified Buyer
“The policy was good value for money and covered what I wanted.”
Helpful Report
Posted 6 months ago
Hi Arthur, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Scott Mollett
Verified Buyer
“Hstings Direct were excellent at taking my money. As im sure any insurance company would be. Ask me if/when i need to make a claim.”
Helpful Report
Posted 6 months ago
Hi Scott, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Janet Vessey
Verified Buyer
“Very helpful and efficient dealings by phone which is important to some older people who are nt so goodon line.”
Helpful Report
Posted 6 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
MONTY BYRNE
Verified Buyer
“It’s good for my car and my van just wish I got a discount for that”
Helpful Report
Posted 6 months ago
Hi Monty, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Garry Botfield
Verified Buyer
“Was very pleased with price”
Helpful Report
Posted 6 months ago
Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Janet Karen Richards
Verified Buyer
“Very efficient and helpful”
Helpful Report
Posted 6 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Emily Rogers
Verified Buyer
“The policy hasn't even started yet but I've had endless emails from you, badgering me to set up an app, now a review request. The only thing people want from insurance is that it pays up when they genuinely need it to. I hope I never need it.”
Helpful Report
Posted 6 months ago
Hello Emily, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. We'll pass this feedback concerning the review to the relevant team so this can be reviewed. ~Theo, Social Media Team
Posted 6 months ago
Scott Paget
Verified Buyer
“Really easy process and a great price”
Helpful Report
Posted 6 months ago
Hi Scott, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Fair price and easy to use service. I like the black box too as it help me with my driving”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Got the App, registered, logged in, can't see a single sign of my policy documents. Also the help pages on the website are sending me around in circles with this technical issue of accessibility. To make things worse the website advertises that if you need to raise an new incident/claim there are all these 24/7 telephone numbers, but when I rang one (Sunday evening), there was an automated message saying the offices are closed. Does not leave me brimming full of confidence does it? And the home emergency cover is a bit rubbish if guttering is not covered, as I have been told by the call taker - and I cannot see the policy documents to verify for myself.”
Helpful Report
Posted 6 months ago
Hello, Thanks for your review, we’re really sorry to read about the poor experience you've had and to see that you have not yet received your documents. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. If you are still unable to see your documents, please send us an email at customersupport@hastingsdirect.com so we can take a look at this for you. We'll do all we can to help. ~Theo, Social Media Team
Posted 6 months ago
Betty Washington
Verified Buyer
“Great Service. Clear concise information, easy to navigate website. Very competative prices.”
Helpful Report
Posted 6 months ago
Hi Betty, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Janet Ludlow
Verified Buyer
“It was easy to switch to Hastings Direct and the product offered was good”
Helpful Report
Posted 6 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Anonymous
Verified Buyer
“Easy to do online and a really good price”
Helpful Report
Posted 6 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 6 months ago
Janet Morgan
Verified Buyer
“Very simple and informative step by step great result”
Helpful Report
Posted 7 months ago
Hello Janet, I'm glad you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Posted 7 months ago
Anonymous
Verified Buyer
“Very prompt and fair price”
Helpful Report
Posted 7 months ago
Hello, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team
Posted 7 months ago
Anonymous
Verified Buyer
“Good customer service 👍”
Helpful Report
Posted 7 months ago
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Posted 7 months ago
Railton Howes
Verified Buyer
“Got a good quote from a helpful person”
Helpful Report
Posted 7 months ago
Hello Railton, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team
Posted 7 months ago
Janet Millington
Verified Buyer
“Friendly and efficient”
Helpful Report
Posted 7 months ago
Hello Janet, this is really good to see. Thank you for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Posted 7 months ago
Hastings Direct is rated 4.2 based on 50,185 reviews
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