Hi Adekunle,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Very helpful and patient staff helped me to get the very best level of home insurance
Explained all the details. I felt safe and confident going through the details
Thank you”
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Ian,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Gareth,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello,
I'm sorry to see that this isn't working as it should. If this is still the case, please delete the app, clear the cache on your device and then re-download the app. This has been found to fix the issue.
If it continues, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi Alojzy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Professional service from start to finish. Patient and helpful customer service agent. Easy to contact. A bit pricey but price isn't everything, good service counts for a lot.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“The we spoke to was no help, would not give us amy advice on how resolve the issue. Worse customer service ever. Worse insurance company ever, cancelled policy and did not text to or call to inform us.”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience and to see that you didn't get the service you deserved . We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in future.
If you still need help with your policy, you can message us via the app or on Facebook. We'll do all we can to help you. ~Theo, Social Media Team
“Cancelled my policy and Hastings said they wouldn’t process the refund for three weeks, and then it would take up to another week to credit my account. Unacceptable.”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in future.
Please contact us if this refund doesn't arrive within the promised timeframe. We appreciate the frustration that this can cause and I hope that it arrives soon. ~Theo, Social Media Team
Hi Joshua,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Constantin,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello Sunny,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Tzortzino,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Customer Service very poor. If you do a quote on the phone, they will not email it to you for you to check before buying. Flat out refused, told me to redo quote online through a comparison site. Not buying anything without reading it first.”
Hello,
Thanks for your feedback.
Due to live pricing, we’re not able to send out quotes in advance. Once a policy’s purchased, you’ll receive the full documents.
We understand it’s important to review details before buying, so if you prefer, you can get a quote directly through our website.
~Theo, Social Media Team
Hi Soraya,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello Charmagne,
Thank you for your feedback and for leaving us a review, it really means a lot. Please let us know if you have any questions about your cover.
~ Theo, Social Media Team
