“App recorded incorrect readings on first day of use saying speeding when absolutely not (have witness in vehicle) seemed to sort itself out after but rather annoying to get a low score!”
“Been with them for nearly 3 years, had a multi car policy and exactly 1 month away from earning another years no claims they cancelled my policy due to a financial error on there end, I lost the 11 months no claims and have had to go and buy another policy else where when they admitted it was an error on there side, not mine”
Hello, I'm very sorry to read about the experience you've had and I hope that you have since been able to find suitable cover for your vehicle. If you need to discuss this further or raise a complaint concerning this, please email us at socialmedia@hastingsdirect.com and include the policy reference so we can locate the policy. ~Theo
Posted 2 years ago
Hello, I'm very sorry to read about the experience you had. If there is an error here and it has affected you, a formal complaint can be raised so that this is investigated. You can do so with the Customer Care Department here: https://www.hastingsdirect.com/help/complaints-form.shtml ~Theo
Hello, I'm sorry to read about this. Looking at the policy, I can see that an old policy has been cancelled and more competitive one purchased through us. If this hasn't been resolved to your satisfaction, please contact us on Facebook or Twitter @HastingsDirect so we can help you. ~Theo
“Been with them nearly a year bought a new car and did’t insure my new car no reason why i had to look for another company and it cost me a lot of money as i had to do the start day for the next day avoid them rip off”
Hello, I can appreciate the frustration that this can cause. At times, the terms and conditions of the underwriter cannot provide cover for certain vehicles and on these occasions cover unfortunately has be be attained elsewhere. I'm sorry for the difficulty this caused you. ~Theo
“Disgusted with service and treatment of a pensioner , pressurised 80year old into renewal of home insurance and then charged £75 for cancellation, policy more than doubled in 12months,”
Hello Andrew, I'm very sorry to read about this. Hastings Direct does disclose in the policy documents that the auto-renewal can be removed from the policy. This can be done in the first 11 months. I'm sorry if this wasn't seen and has come as a surprise as a result. ~Theo
“Already have a car policy with Hastings but wanted to add another vehicle so I spoke to a lovely lady on the phone and she sorted everything out, perfect from start to finish.”
