These people are the worst of the worst. If you don’t believe me, take a look at the reviews on here under hastingsdirect.co.uk The co.uk is the wrong site to comment, and Hastings won’t take any notice of it, but the reviews on that site echo my own poor experience of them. Obtained a good quote from them, which was dependent upon having a DriveWell Tag put into the vehicle. Whilst this was not a problem in of itself, it turned out to be a nightmare of ridiculous proportions. After a couple of weeks checking the app, my driving score was in the low percents; which I could not understand. Despite continually checking my speed, acceleration & braking (which the app said was troublesome) it got no better. In late March, we got a notification from Hastings, informing that the policy would be cancelled at the end of March; no warning, no opportunity to either refute or repudiate the claims, or to respond and ask for the evidence being cited. Nothing, just an ignorant silence. After registering a complaint, we at last got some action. The lady dealing explained that one’s mobile phone registers the driving stats, through its gyro facility. She took us through the readings, and then came the KO. The app claimed that I had been using my phone whilst driving, which was an outright lie. This was why the percentages were so low, a great big hole in your numbers, if an inanimate object believed that you had been touching your phone! I pointed out that I never do this, as it’s connected by Bluetooth, the vehicle has an inbuilt sat nav, and any music is on an iPod connected to the ICE system. There was no right of reply, no chance to challenge any of the data, in fact no opportunity to get any form of opinion across. Furthermore, no one could tell me what the parameters were for assessing the scores. No one could say what “hard acceleration” or “hard braking” meant. These are subjective terms, to say the least. So, I’ve taken my business elsewhere, and I will do the same with the home insurance I have with them at the earliest opportunity. Even murderers get their day in court, Hastings though, are quite happy to be prosecution, judge, and jury. Avoid at all costs.