“I really needed to talk to a human but couldn’t find a way. I had 8 years no claims last year but Hastings only gave me one. I have no way of getting this sorted. For the less technical person this is not a good way to buy insurance. Apparently I have breakdown cover but I have no idea how or where to access it. I have used reviews to afl for a human to call me but no success”
“Bought the policy online after comparing quotes. Not the cheapest option, but Hastings have been very efficient in providing my policy documents, and follow up advice.”
“Spoke with Jonathan today, absolutely outstanding customer service! Could not do enough for me, didn't feel rushed or pressured. Options and explanations were given for everything. He is a real credit to your team!”
