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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Anonymous
Verified Buyer
“Did it online. Simple and easy to do.”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Harry Puddephatt
Verified Buyer
“Good affordable first time car insurance.”
Helpful Report
Posted 9 months ago
Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Barry DONAUGHEE
Verified Buyer
“Competitive price and good website”
Helpful Report
Posted 9 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Danny Arthur James Hawkshaw
Verified Buyer
“All good thanks”
Helpful Report
Posted 9 months ago
Hi Danny, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Sally Lea
Verified Buyer
“Very straightforward process. Excellent cover at a competitive price”
Helpful Report
Posted 9 months ago
Hi Sally, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“So far so good”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Lukasz Baclawski
Verified Buyer
“Best insurance provider ever , very easy and pleasant service 👌 great prices . Truly recommend Hastings to everyone ☆☆☆☆☆”
Hastings Direct 5 star review on 28th April 2025
Helpful Report
Posted 9 months ago
Hi Lukasz, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Royston Smith
Verified Buyer
“Very easy to understand and good value.”
Helpful Report
Posted 9 months ago
Hi Royston, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Terry Whittle
Verified Buyer
“Very easy to talk with thanks 👌”
Helpful Report
Posted 9 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Mazzy Walker
Verified Buyer
“Great serivce and good value”
Helpful Report
Posted 9 months ago
Hi Mazzy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Olaitan Adeniji
Verified Buyer
“Very good”
Helpful Report
Posted 9 months ago
Hi Olaitan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Mandy Lindley
Verified Buyer
“Does what it says on the tin”
Helpful Report
Posted 9 months ago
Hi Mandy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Penny Wills-Sinclair
Verified Buyer
“Good service”
Helpful Report
Posted 9 months ago
Hi Penny, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Rickvir Khella
Verified Buyer
“Have been charged £20 to cancel insurance 2 hours after buying online. When cancelling i wasn't told about this and was instead told I would recieve my full refund.”
Helpful Report
Posted 9 months ago
Hello Rickvir, Thanks for your review, we’re sorry to hear you’re unhappy about our fees. We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems. We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. If you weren't properly informed of this by the advisor and you would like to raise a complaint, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Saved a lot on my car insurance renewal quote. Don't mind having my driving monitored.”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Bharti Amriwala
Verified Buyer
“Charged £20 for cancelling within 24 hrs as previous cheaper have complained but no feedback yet.”
Helpful Report
Posted 9 months ago
Hello Bharti, Thanks for your review, we’re sorry to hear you’re unhappy about our fees. We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems. We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. If you have raised a formal complaint, you can check on the status of this by calling the team on 0333 999 8904. I hope some positive progress can be made concerning this soon. ~Theo, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“You are very good and very efficient. Good communication skills”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Chinyere Awujo
Verified Buyer
“Great service from Hastings Direct! Easy to set up, very competitive prices, and helpful customer support. Highly recommend.”
Helpful Report
Posted 9 months ago
Hi Chinyere, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Garry Barmer
Verified Buyer
“Very easy to deal with highly recommend”
Helpful Report
Posted 9 months ago
Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Competively priced and good value”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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