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Hastings Direct Reviews

4.2 Rating 52,163 Reviews
81 %
of reviewers recommend Hastings Direct
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Tomas Sukys
Verified Buyer
“Good explanation on insurance.”
Helpful Report
Posted 9 months ago
Hi Tomas, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Peter Flello
Verified Buyer
“Pleased with the communication with Hastings via the app it was so easy to do also happy with the car insurance price .”
Helpful Report
Posted 9 months ago
Hi Peter, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Antony Barton
Verified Buyer
“Policy was easy to arrange and the price was good”
Helpful Report
Posted 9 months ago
Hi Antony, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Anonymous
Verified Buyer
“I added a car to my policy over Xmas temporarily as I couldn’t get through over the phone. When it come to remove a car from my policy BUT NOT cancel it, I was being charged a £45 cancellation fee that asked to be waived as I wasn’t actually cancelling. The lady argued with me that I was cancelling not just removing a car?!? Needless to say it was £21 to cancel the whole policy and it was cheaper to purchase elsewhere. So for the sake of a cancellation fee for a policy I wasn’t trying to cancel. They lost a customer that has been with them a few years!”
Helpful Report
Posted 9 months ago
Hello, Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We would like to feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this. I'm glad you have since been able to find suitable cover for your vehicle. ~ Theo, Social Media Team
Posted 9 months ago
Anthony East
Verified Buyer
“Hastings Direct offer excellent cover with all the facilities that I wanted at a reasonable price. As I also have my car policy with Hastings and trust them, it made sense to take their home insurance too. Hopefully I'll never need it, but it's a comfort to know it's there.”
Hastings Direct 5 star review on 5th January 2026
Helpful Report
Posted 9 months ago
Hi Anthony, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Roger Massey
Verified Buyer
“Hastings provided a very competitive car insurance quote with minimal fuss and aggravation”
Helpful Report
Posted 9 months ago
Hi Roger, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Malcolm Lamb
Verified Buyer
“No problems with staff who , I believe,were in another country. Good competitive price and documents have now arrived by post.”
Helpful Report
Posted 9 months ago
Hi Malcolm, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Nicholas Best
Verified Buyer
“Easy to deal with apart frpm App no problem to download but trying to add partners car to my App did not happen now have 2 seperate Apps one for her car and one for mine”
Helpful Report
Posted 9 months ago
Hi Nicholas, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Ricardo Bruno
Verified Buyer
“Understand my query quickly and rectify it, sorting the issue”
Helpful Report
Posted 9 months ago
Hi Ricardo, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Tomasz Matusiak
Verified Buyer
“Very good company fast and easy to buy insurance thank you”
Helpful Report
Posted 9 months ago
Hi Tomasz, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Jeffrey Tipping
Verified Buyer
“Just purchased a car insurance with Hastings and was impressed with the price struggle at first with cost but then Hastings came up with a good price so thank you Hastings 😊”
Helpful Report
Posted 9 months ago
Hi Jeffrey, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Christine Caswell
Verified Buyer
“I was very pleased with getting my car insurance it was a lot easier than some I tried and also I have my house insurance with you”
Helpful Report
Posted 9 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Sandussi Janneh
Verified Buyer
“Very good customer services”
Helpful Report
Posted 9 months ago
Hi Sandussi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Anonymous
Verified Buyer
“Very helpful lady when I had a query”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Lewis Oates
Verified Buyer
“Your too harsh on braking and acceleration”
Helpful Report
Posted 9 months ago
Hello Lewis, Thank you for your review and for taking the time to share this with us. I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score. As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Everything done on line. Managed to work my way through it”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
James MORTON
Verified Buyer
“Quick easy to access, dont in about 10 minutes”
Helpful Report
Posted 9 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Anonymous
Verified Buyer
“Excellent easy to understand Excellent value my last insurance renewal was double your quote thank you so much well done Hastings direct car insurance have been singing your praises to everyone”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Christine Mcwilliams
Verified Buyer
“I have found Hastings direct to be a professional company, I had no problems with the easy application for car insurance”
Helpful Report
Posted 9 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Judith Bayley
Verified Buyer
“Very easy to buy the policy and cheaper than the one I had previously from another company for exactly the same thing”
Helpful Report
Posted 9 months ago
Hi Judith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 9 months ago
Hastings Direct is rated 4.2 based on 52,163 reviews
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