Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,194 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic”

Helpful Report

Posted 9 months ago

Hi Kafayat, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Hastings direct unfairly cancelled my driving policy with no notice, meaning that I was driving uninsured without being aware. The sudden cancellation has cost me thousands in insurance costs.”

Helpful Report

Posted 9 months ago

Hi,  Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.   We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications explaining why your policy was cancelled, including the date we’d cancel it from.   We’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team

Posted 9 months ago

“Hastings direct unfairly cancelled my driving policy with no notice, meaning that I was driving uninsured without being aware. The sudden cancellation has cost me thousands in insurance costs.”

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Posted 9 months ago

“After sales care has been very poor and I’m still trying to resolve an issue incorrectly raised by Hastings about the info supplied in the policy.”

Helpful Report

Posted 9 months ago

Hello Emily, Thank you for your review, I'm sorry that you have been unable to resolve this but I hope that progress is being made. Please contact us if you still need assistance with this so we can help. You can also email us at customersupport@hastingsdirect.com as an alternative to the phone. ~Theo, Social Media Team

Posted 9 months ago

“Clear, easy to use app, no issues”

Helpful Report

Posted 9 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“All good :)”

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Posted 9 months ago

Hi Kamil, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Smooth process”

Helpful Report

Posted 9 months ago

Hi Ana, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Absolutely terrible company! Awful process, awful service, ultimately costing us hundreds of pounds. Formal complaint made, and will be writing to the consumer watchdog. Avoid at all costs.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review, I'm sorry to see that you have had such a poor experience and had to raise a formal complaint as a result. I hope that you get a quick resolution to this complaint. If you need to add anything further or raise further complaint points, please call the team on 0333 999 8904 so they can help you. ~Theo, Social Media Team

Posted 9 months ago

“Premium more than doubled. Cheers.”

Helpful Report

Posted 9 months ago

Hello Jonathan, Thank you for your review, I'm sorry to read about the increase in price. If you would like to discuss the cost of your cover, please contact the team by calling our Customer service team on 0333 321 9801. They will do all they can to help you. ~Theo, Social Media Team

Posted 9 months ago

“I just want to say a big thank you for Hastings Direct. They gave me a perfect price for my car insurance. I couldn’t have chosen otherwise. Thank you. Krisztina”

Helpful Report

Posted 9 months ago

Hi Krisztina, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Dreadful! You're set up to fail. Inadequate instructions re the 'black box' meant I lost 46 points without driving an inch. Attempts to rectify the situations only resulted in a 'computer says no' response.”

Helpful Report

Posted 9 months ago

Hello, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.  By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what might have affected your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.   If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.  ~Theo, Social Media Team

Posted 9 months ago

“very happy with the quote and ease of the sites use”

Helpful Report

Posted 9 months ago

Hi Dorothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Excellent cover & understandable policy m. Easy to set up online”

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Posted 9 months ago

Hi Gerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Please see below”

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Posted 9 months ago

Hi Cliff, Thanks for your review, we really appreciate you taking your time to share your feedback. I’m sure the colleague you spoke to would be delighted to know they’ve been given some fantastic feedback - I’ll let them, and their leader know. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“5* service”

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Posted 9 months ago

Hi Sally, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Easy to follow instructions and competitive rates.”

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Posted 9 months ago

Hi Gwenyth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Easy to complete and competitive”

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Posted 9 months ago

Hi Jonathan, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Good cheapest insurance about.”

Helpful Report

Posted 9 months ago

Hi Carwyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Very pleased with my application for car insurance, helpful and very obliging service second to none”

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Posted 9 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

“Hastings direct is the best car assurance ever , I'm happy and the staff are also kind”

Helpful Report

Posted 9 months ago

Hi Nputu, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 9 months ago

Hastings Direct is rated 4.2 based on 50,194 reviews