Hi there,
Thanks for your 4-star review!
I'm glad to hear that we were able to offer you a more competitive price. I'm pleased that you enjoyed our customer service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hi Tracy,
Thanks for your 5-star review!
We're so pleased to hear that you found the process easy to arrange your insurance online.
Thanks for taking the time to send us your review. ~ Tamera
“Finally managed to get the phone answered. New customer who attempted to buy policy online and found their website got stuck on the payment page. Waited 10 minutes to see if it would finally give proof of policy purchase, but in the end I had to call. Quite a long wait for an answer (working from home perhaps?) but finally managed to get through and made the payment on the phone as the website wasn't working. Later noticed an extra charge of £12.50 for using the telephone to make the payment! You couldn't make it up . . . just hoping that everything works from now on . . .”
Hello, we’re sorry you’re unhappy you were charged a fee. We ask you to pay this contact centre fee when you buy a policy over the phone rather than online. It covers the costs of setting up your policy, including updating our systems, creating and sending documents and updating the Motor Insurance Database (this is the central record of all insured vehicles in the UK). We make all our fees clear before you buy a policy from us. They’re also clearly stated in our terms and conditions. We apologise if you weren’t aware of this. If you need any further help, please visit www.hastingsdirect.com/help. Thanks again, ~Theo. Customer Care
“Very easy to set up even going through a comparison site .Excellent communication, however
like all insurance companies you'll only find out how good they really are when you come to use them in a claim.”
Hi Garry,
Thanks for your 4-star review!
We're so pleased to hear that you found the process easy to arrange your insurance. We hope you find the claims process just as smooth, if you ever need to log one.
Thanks for taking the time to send us your review. ~ Tamera
Hi Romash,
Thanks for your 5-star review!
We’re pleased that you enjoy our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 4-star review!
We're so pleased to hear that you found the process easy to arrange your insurance.
Thanks for taking the time to send us your review. ~ Tamera
Hi Janet,
Thanks for your 5-star review!
We're really pleased to hear that it was straightforward for you to get insurance.
Thanks for taking the time to send us your review. ~ Tamera
Hi Alastair,
Thanks for your 5-star review!
I'm glad to hear that we were able to offer you a more competitive price. I'm pleased that you enjoyed our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hi James,
Thanks for your 5-star review!
We’re pleased that you enjoy our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hello, I'm very sorry that we were unable to offer you the cover you needed and I hope that you have since been able to find suitable cover for your home. Thank you for considering Hastings Direct as your insurer. ~Theo
Hi Teresa,
Thanks for your 5-star review!
We're so pleased to hear that you've found it easy to communicate with us.
Thanks for taking the time to send us your review. ~ Tamera
“I looked on a few comparison sites for car insurance, and the best deal on what was included on the car insurance policy for a decent price came from Hastings Direct. Happy days!”
Hi Christopher,
Thanks for your 5-star review!
We're so pleased that you found us through a price comparison site and that we were good value for money and cover.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5-star review!
We're so pleased that you found our insurance easy to set up. It's also great to know that you found us to be competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
Hello,
Thanks for your feedback and we’d like to make sure you’re happy with us in the future. So, if there’s anything you think we can do better, please let us know.
How to get in touch
You’ll find various ways to contact us at www.hastingsdirect.com/help or you can message us on X (formerly Twitter) @HastingsDirect or Facebook.
Thanks ~ Vicky
“Your not renewing my policy for some reason, never missed a payment 11 yers no claim can’t access your online portal to check my account customer service non existing.”
Hello,
Thanks for letting us know about this – and we’re sorry you’re unhappy we can’t offer you cover. To work out the price of our policies, we consider your:
• Vehicle
• Address
• Drivers
• Personal details.
In this case, it seems we can’t offer cover based on a combination of the above. But we might still be able to insure you another way – to see if that’s possible, please call us on 0333 321 9790.
Thanks ~ Vicky
Hi Christopher,
Thanks for your 5-star review!
We're so pleased to hear that you found the process easy to arrange your insurance and that we were competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5-star review!
We’re pleased that you enjoy our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hi Blessing,
Thanks for your 5-star review!
We're so pleased to hear that you found the process easy to arrange your insurance and that we were competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
Hi James,
Thanks for your 5-star review!
We're so pleased to hear that you found the process easy to arrange your insurance.
Thanks for taking the time to send us your review. ~ Tamera
