“After having a non fault accident Hastings I feel were slow to act and the other person’s insurance company were extremely efficient. Plus I was also charged after my insurance auto renewed and when phoning to question got hung up on twice. Their customer service is sub standard.”
Hello Peter, I'm sorry to see that you've had such a poor experience during your claim and if you haven't been able to get the help that you need. I hope that you have since been able to reach us to discuss this, however if not, please DM us on Twitter @HastingsDirect or reach us on Facebook. We'll do all we can to help you. ~Theo
Hi Claire,
Thanks for your 5 star review!
We're very pleased to hear that you found our service excellent.
Thanks for taking the time to send us your review. ~Carly
Hello, I'm very sorry to see that you're no having the best experience with the Youdrive policy. Please remember your score only needs to be over 30. The Telematics Department does understand that due o other road users and decisions that you have to make, it may not be possible to have a perfect score. Please contact them on 0333 999 8911 if you need to discuss this further. ~Theo
Hi Barry,
Thanks for your 5 star review!
We're so pleased to hear that you found your policy easy to set up online and that your paper work come through quickly.
Thanks for taking the time to send us your review. ~Carly
Hello Peter, I'm sorry to see that this is the case. Please contact us on Facebook or Twitter @HastingsDirect if you need any help with this or accessing your documents. ~Theo
“YOUDRIVE CUSTOMERS, WORD OF WARNING. ONCE YOU PAIR THE TAG, TO YOUR MOBILE PHONE, DO NOT ALLOW ANY PASSENGERS TO PICK UP THE MOBILE PHONE IT IS PAIRED TO FOR ANY REASON WHILE DRIVING. Although Hastings provided the best quote with using a tag system, a process I fully support, we made the mistake of not reading all the terms and conditions before our excited 19 year old daughter headed off on her first solo drive. Her friend unfortunately picked up our daughter's mobile phone to make changes to the music they were listening to in her car, quite a few times. Big mistake, the system obviously thought that the driver was using the mobile phone and marked our daughter's score, extremely low from day 1. Now we keep getting what I think are quite abrupt emails and texts from Hastings, advising that her score is below target and that the insurance will be cancelled if the score doesn't improve!! It's a massive pity that despite calling Hastings customer service to explain this unfortunate and genuine error, they will not give our daughter a second (and even final) chance to reset the tag to start scoring her driving correctly!”
Hello, thank you for sharing your experience. This is correct. The app isn't able to differentiate between passengers and as a result will presume that the phone is being used while if it belongs to the driver. I'm very sorry if you weren't aware of this and I hope that she is able to find suitable cover for her vehicle soon. ~Theo
Hello, I'm sorry to read about the cancellation and I appreciate the frustration that this would have caused. I can also see that you have raised a complaint concerning this. I hope you get a satisfactory resolution to this and you are able to find suitable cover for your vehicle soon. ~Theo
Hello Kevin, looking at your policy I can see that the documents are set to be sent via your chosen delivery method which is email. They wouldn't be posted as a result. If you would like a copy sent in the post, you can request this from our Customer Service Department by calling 0333 321 9801. ~Theo
Hi,
Thanks for your 5 star review!
It's great to hear that you really like our insurance and find the website user friendly.
Thanks for taking the time to send us your review. ~Carly
Hi Peter,
Thanks for your 4 star review!
It's great to hear that you found it easy to set up your policy with us.
Thanks for taking the time to send us your review. ~Carly
Hello Robert, I'm sorry to see that this is the case. If you need help with this or need the documents to be sent to you, please reach out to us on Facebook or Twitter @HastingsDirect. We'll do all we can to help you. ~Theo
“can not understand your representatives do not speak clear english but hastings do not care they do every thing on the cheap i do not use hastings unless i have to i would not reccomend hastings to any one they are only interested in profit not customer service”
Hello, I'm very sorry to read that you didn't have he best experience or that you struggled to understand the advisor on the phone. If you need any help with your policy going forward, you can speak to us on Facebook or Twitter @HastingsDirect as an alternative to the phone. ~Theo
Hello Peter, this is really good to see. I'm glad you had a positive experience and thank you for taking the time to share this experience with us. ~Theo
Hi Peter,
Thanks for your 5 star review!
It's great to hear that you've received excellent service and you're happy to use us again.
Thanks for taking the time to send us your review. ~Carly
“i took out a multi car policy for 2 of my cars and when i went to insure my 3rd. car on the policy i was told you were unable to offer me cover.
NOT VERY SATISFACTORY”
Hello, I can appreciate the frustration that this limitation would have caused and I'm sorry for any inconvenience caused. I hope you have been able to find competitive cover for your third vehicle. ~Theo
Hi Susan,
Thanks for your 5 star review!
It's great to hear that you found the process of setting up your policy quick and easy.
Thanks for taking the time to send us your review. ~Carly
