“Renewal price came through on the 27/04 due on the 26/05 for £1,681.87. Due to the below they increased my renewal to £3.131.98 and only refunded £443.80 of the £1,450.11 has been refunded to date.
On the 02/05 an unexpected claim was made against me even though this claim was in Surrey.... I'm in Norfolk!!
Clear and sufficient tracking evidence and CCTV evidence was sent to Hastings to prove that this trip had not been made by ourselves.
Hastings would not accept any of these as clear proof (for whatever unknown reason). We also had a third party inspect the vehicle for damage to which zero evidence of any damage was found.
Multiple emails and calls have been with Hastings however their service has been abysmal.
On the 08/06 they confirmed that the claim had been cancelled however they have only issued a partial refund of the difference.
Is it too much of a convenience that this claim was made near to when the renewal came through.... Who knows, however Hastings should not be touched as when things go wrong it will be you left out of pocket.”
Hello Tom, we're sorry you feel that way. We do state on the renewal invitation how to cancel the automatic renewal. If you still require assistance, please call 0333 321 9790. ~ Jodie
“I’m very happy with my insurance price . Hastings direct have reflected on my 10 years no claims and priced me fair as I would of expected from most insurance companies but that was not the case. So thank you Hastings”
“Refer to my previous Jon Hadfield review. Hastings have responded 'blaming' the underwriters (no, they are the insurers actually as stated on Hastings Documentation) and this Hastings documentation clearly states 24 Hours Claim Line. I have uploaded screenshot of THEIR (Hastings') documentation, yet they are trying to blame someone else. Shameful. Advantage Insurance (Gibraltar) state that Hastings are their claims handling agents (presumably in charge of the 'Claims' line methinks), so who really wasn't manning the phones 24/7? I will let you decide. I, however. think I know who is culpable!”
Hello Jon, I'm sorry if there was some frustration caused by the response to you initial review. As mentioned I hope that you have since been able to reach them and that some positive progress has been made with regards to your claim being settled. ~Theo
“Ridiculous company made me take insurance with a so called black box no will not give me a renewal price as I got over 100% on my driving APP
Pathetic service stay away from this insurer”
Hello, I'm very sorry to read about your experience and if we were unable to offer you a renewal quote this year. I hope that you have since been able to find competitive cover for your vehicle. ~Theo
“Useless company non fault accident didn’t even provide a courtesy car wrang them loads of times rather pay a few hundred extra and go with a proper company”
Hello, I'm sorry to see that your experience during your claim has been poor and I hope that despite your review, positive progress can be made towards the claim's settlement. If you need to check on the progress of this or if you haven't received a promised update, please contact us on Facebook or Twitter @HastingsDirect so we can chase this for you. ~Theo
“the policy started on 22nd May and by 3rd of June (during which the car remained on its parking bay at home) I was threatened with cancellation. Apparently my score was lower than 30, whatever that means.- It hadn't been driven!! I called them to find out what was wrong and was told that I was expected to drive at least 5000 miles a year- I did not understand why I had to use the car more than I wanted to - I explained that I had another car to use as well and this one was a runabout for local urban trips to do the school run. However, as my daughter is doing her GCSEs, school has stopped regular school lessons. So to try and figure out what is going on I took the car several times to the local shops and to school a few times- But I am still under the impression that i will have my policy cancelled- is this the case even though ive now got 60 points - Please let me know”
Hello Sabine, thank you for explaining and I'm very sorry to read about the experience you've had. A requirement of this policy is that the vehicle is driven on a regular basis so that driving data can be sent to the Telematics Department. If the vehicle isn't being used on a regular basis, then this policy may not be best suited for you. If you do need to discuss this or look at other policy options, please contact the Customer Service Department on 0333 321 9801 and they can take a look at this for you. ~Theo
Hi Jonathan,
That's wonderful to hear, we're so pleased that it was such a simple process for you and cheaper than your previous insurer. Thanks for your lovely feedback. ~Carly
Hi Sandra,
We're very pleased that you're impressed with your insurance policy with us. I've requested another paper copy of your documents to be sent to you, these can take 3-5 working days. ~Carly
