“Found best price through comparrison site , left old providor because fees went up with out explanation. Hoping that at the end of this year we will not have to go through the same silly game to maintain a reasonable rate . Thank you”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Urszula,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Christiana,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Keely,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“My son has just had his insurance cancelled without any kind of phone call to acknowledge he was no longer insured. Luckily he found the email in his spam folder. Despite having previously had a near perfect driving score the insurance was cancelled because he didn't take his car to University and because it was sat on the drive for 4 weeks so there was no driving data. Rather than confirming why this was the case Hasting just cancelled his policy meaning now we have to pay even more than the ridiculous £800 a year for a 1L Corsa as we now need insurance immediately and have to disclose that we have had insurance cancelled. A simple phone call would have solved this and meant they could have continued to rob us of £150 a month while the car was sat on the driveway”
Hi Steven,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notice emails and an email explaining why your policy was cancelled, including the date we’d cancel it from.
We’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our YouDrive team or send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
“After using comparison websites I opted to change my insurance provider to HastingsDirect. The quotation I obtained was considerable cheaper than my
current supplier and any other reputable 5 star Defacto rated policy available.
The website was easy to use and enabled me to tailor my policy to meet my
needs. Correspondence regarding the transaction was swift, and my policy
was speedily available online. The policy auto renew feature is optional and
can be declined during the sign up process.”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
• It’s great to hear you received a high level of customer service
We’re delighted to hear we’ve been able to offer a competitive price
• It's lovely to know you’re happy with us a company
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
“Beyond awful. Cancelled policy by email and no other contact received. Oblivious to the cancellation. Told I set my preference as email but I disagreed and requested proof and this has not been provided. Awful treatment of customer”
Hi Paul,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We always let our customers know in advance why we need to cancel a policy. You should’ve received a letter or email, depending on your preference, explaining the reason and the date we’d cancel it from. We’re sorry if you didn’t get these.
If you would like to discuss this more, please send us a message on Facebook or X (formally Twitter) and we would be happy to look into this for you.
Thanks,
Nicole, Social Media Team
Hi Kelvin, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Hi Tsitsi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Hi Chrisopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
