“Do not highlight the use of the tab and the complexity of how to use it. Do not clarify that you must have the latest piece of mobile with excellent batteries to use it. And finally propose a more expensive upgrade not to use the TAB. You seem a bit crafty to me to capture customers and make them shell out more money...Amen!”
Hello Alberto, I'm really sorry to see that you're having a poor experience with the app. If you have any questions concerning the policy, tab or app, you can speak to the Telematics Department on 0333 999 8911 and they can take a look at this for you. ~Theo
Hi Dominic,
Thanks for your 5 star review!
We're so pleased to hear that your found our prices and products great.
Thanks for taking the time to send us your review. ~Carly
“At the beginning of may my renewal came through wasn't happy with the quote them they put my wife and I on multi car. What a massive mistake that was they seem to be able to direct debit my wife's car but not mine even though both coming from same bank account. It's now the end of June and still not resolved. Had threatening letters/emails and made at least 6 hours of phone calls. Still waiting for phone back since last Tuesday. Seems the only choice I have is insurance ombudsman. Because this cannot go on. Haven't a clue wether I can drive my car or not.cannot trust these people to give a true answer. So I sit and wait. Wish me luck.”
Hello Graeme, I'm very sorry to read about this and I hope that the situation can be resolved soon. Please note that you may need to raise an internal complaint before going to the ombudsman or they will refer you back to Hastings Direct to do so. You can raise a complaint with the Customer Care Department if you haven't already done so here: https://www.hastingsdirect.com/help/complaints-form.shtml ~Theo
Hi Christopher,
Thanks for your 5 star review!
We're really pleased to hear that setting up your policy was no trouble and the price was competitive.
Thanks for taking the time to send us your review. ~Carly
Hi Shaun,
Thanks for your 5 star review!
We're really pleased to hear that you found us competitively priced.
Thanks for taking the time to send us your review. ~Carly
Hi Malcolm,
Thanks for your 5 star review!
We're pleased to hear you find your policy good. We do policies that are not tab related, however, we do offer great rewards when driving safely using a tracking device.
Thanks for taking the time to send us your review. ~Carly
Hi Nicholas,
Thanks for your 5 star review!
We're really pleased to hear that you found the website easy to use.
Thanks for taking the time to send us your review. ~Carly
Hello, I'm sorry to read about the poor experience that you've had and to see that the policy has been cancelled. Documents would have been sent a week prior to the cancellation to inform you that this would occur. It would have been a case at that point, of contacting us so the relevant department can be made aware that the device hadn't arrived so they can take the relevant action. I appreciate the frustration this can cause and I hope that you have since been able to find suitable cover for your vehicle. ~Theo
Hi Terry,
Thanks for your 4 star review!
I'm sorry to hear that it was difficult to purchase your policy due to system issues. Hopefully, this won't happen for you in the future.
Thanks for taking the time to send us your review. ~Carly
Hi Janine, thank you for taking the time to leave a review. It's good to see that you are coming to grips with the youdrive policy. If you have any questions or need any help, please reach out to us on Facebook or Twitter @HastingsDirect. We'll do all we can to help you. ~Theo
“I have been with Hastings Direct for years. I received what i thought was my renewal quote to find it actually was a letter advising me they couldnt insure me and my son amd wouldnt be providing a quote no explanation nothing still none the wiser why after all these years they wouldnt insure me never made a claim mothing!! Bad Business not a happy long standing customer!”
Hello Kelly, I can appreciate the frustration this can cause. Each year the underwriters review their acceptance criteria. As a result of this, the level of risk they can accept and cover can change during this time. It is possible that there are details on your policy our underwriters can no longer cover and as a result a renewal wasn't offered.
I'm sorry that this is the case and I hope that you are able to find suitable cover for your vehicle soon. ~Theo
Hello Peter, I'm sorry to see that you didn't have the best experience. If you need any help with your policy, you can give our Customer Service Department a call on 0333 321 9801 or you can email us at customersupport@hastingsdirect.com. ~Theo
“We’ve had a car incident in front of our house back in February. We still wait to be called to fixed a day for starting wall repairs. I told them that I will not renew with them when the contract will expire however I received the renewal policy…
I spent hours, weeks, weeks of phone calls… without any results so far… Very disappointed about how they handled my claim!”
Hello, I'm very sorry to read about the handling of your claim. I can appreciate the frustration the delays have caused and I hope that despite this positive progress can be made soon. If you need to chase progress or arrange contact with the Claims Department. Please contact us on Facebook or Twitter @HastingsDirect so we can request that you are contacted concerning this. ~Theo
“Angela Brown was the most helpful customer service representative I've ever spoken to; she went out of her way to resolve my issue and gave me several different quotes to choose from. I didn't need to lift a finger as she actioned everything for me. Polite, friendly and helpful; she is a credit to Hastings Direct.”
Hello Robyn, it's good to see that you had such a positive experience. Thank you for taking the time to share your experience with us. It's really appreciated. We'll ensure this is passed to the advisor and her team leader for you. ~Theo
“Absolutely awful non fault claim they did everything to make things difficult and gave me a hire car rather than a courtesy they scam people please don’t use them there complaints department don’t care and ther aftercare I’m in Africa avoid”
Hello, I'm sorry to see that you've had a poor experience with us. If you do need get an update or arrange contact with the Claims Department please contact us on Facebook or Twitter @HastingsDirect so we can speak to them and arrange contact for you. ~Theo
“Appalling service. Been a customer for 4 years without switching and they want an “admin fee” for everything. Thankfully I’ve cancelled my policy with them and will never use them. Oh yes t they charged me to cancel!”
Hello, we're sorry you feel that way. All our fees are stated prior to purchase and are in our terms and conditions. They contribute to service, maintaining the systems, updating the databases and sending documents. If you need any further assistance, please visit https://www.hastingsdirect.com/help/. ~ Jodie
“Despite purposely choosing a policy with courtesy car, they have gone out of their way not to provide one. They have used every excuse under the sun not to provide one finally quoting subject to availability! Complaints procedure total waste of time….do not buy insurance from Hastings”
Hello Pete, we're sorry to hear this. Unfortunately there has been a shortage of courtesy cars across the nation, impacting all insurers. If you'd like to discuss your claim further, please call 0333 321 9800. ~ Jodie
