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Hastings Direct Reviews

4.2 Rating 52,049 Reviews
81 %
of reviewers recommend Hastings Direct
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Christine Woods
Verified Buyer
“Was easy to deal with, quickly sorted and processed.”
Helpful Report
Posted 7 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Moinuddin Ali Khan Mir
Verified Buyer
“I took the insurance from your app and after a day your agent has canceled my insurance without my consent.”
Helpful Report
Posted 7 months ago
Hello,  Thanks for your review, we’re sorry to read about the cancellation of your policy. We normally cancel a policy when the conditions of your insurance haven’t been met or if this was requested. You should’ve received a letter or email explaining why this was done but we’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Posted 7 months ago
Vladyslav Chernenko
Verified Buyer
“I was on the phone with Nicole I believe. I had a request about changing the start date of the policy and I was really satisfied and impressed by the work of Nicole. The speed and the clarity of the process was just amazing. Because of communication with other insurance companies in the past I can have a good comparison and Hastings Direct is definitely giving me the best experience so far. Thank you so much for the training you give to your employees and the approaches you take in running your business!”
Helpful Report
Posted 7 months ago
Hi Vladyslav, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Sally Thorpe
Verified Buyer
“I keep getting messages from you regarding my NCD certificate. I have emailed this to you 3 times now and trying to ring you numerous times has been impossible! Please telephone me on 07873127028. Thank you. Sally Thorpe.”
Helpful Report
Posted 7 months ago
Hi Sally, Thank you for contacting us. Looking at the policy, I believe that the no claims has been received. The advisors have contacted you to inform you that this is the case and let you know that other information is needed. If you have further questions, please let us know by sending a message to on Facebook or X, @Hastingsdirect.com so we can help. ~Theo, Social Media Team
Posted 7 months ago
Robert Hope
Verified Buyer
“I have used Hastings Direct for the first time and I have found a Company so helpful and understanding that I would recommend them to anyone who wants to insure their motor car. Every member of the team is so helpful it's a credit to Hastings Direct.......WELL Done And Thank You!”
Helpful Report
Posted 7 months ago
Hi Robert, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Lewis Snell
Verified Buyer
“Find their driver monitoring more than fair, Easily the best option for a first time driver.”
Helpful Report
Posted 7 months ago
Hi Lewis, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Christine Bartley
Verified Buyer
“Compassionate and caring”
Helpful Report
Posted 7 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Tommy Patterson
Verified Buyer
“God customer service. Friendly and polite. Thank you.”
Helpful Report
Posted 7 months ago
Hi Tommy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Chris Hay
Verified Buyer
“I now have house / contents and car insurance with hastings direct”
Helpful Report
Posted 7 months ago
Hi Chris, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Vanessa Leigh
Verified Buyer
“I found everthing straight forward and eady to fill in when getting my new car insurance”
Helpful Report
Posted 7 months ago
Hi Vanessa, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Christine Smart
Verified Buyer
“VERY HAPPY WITH THE HOUSE INSURANCE POLICY THAT I HAVE RECENTLYTAKEN OUT WITH YOU.”
Helpful Report
Posted 7 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Babatunde Jacobs
Verified Buyer
“Customer service is excellent”
Helpful Report
Posted 7 months ago
Hi Babatunde, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Anonymous
Verified Buyer
“I'm pleased that Hastings were able to go d me a after price that my old insurer The call handler was helpful and friendly ...A good job all round 😊”
Helpful Report
Posted 7 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Christopher Hanvey
Verified Buyer
“Al procreded ss hoped”
Helpful Report
Posted 7 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
James Bolton
Verified Buyer
“the ladey was so helpfull in sorting my car insurance over phone. HI have earing problem and the lady was so kind and nothing was to much trouble 10-10 hi just to say thank you for here help”
Helpful Report
Posted 7 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
James Murray
Verified Buyer
“Got my car and house insurance with Hastings both were good prices and sorted in no time.”
Helpful Report
Posted 7 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Christine Bearpark
Verified Buyer
“Easy to navigate the web site. Very competitive pricing”
Helpful Report
Posted 7 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Jacqueline Irene Ray
Verified Buyer
“Very efficient and also offered a better deal than other company's thank you”
Helpful Report
Posted 7 months ago
Hi Jacqueline, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Vanessa Manikin
Verified Buyer
“Every thing as expected”
Helpful Report
Posted 7 months ago
Hi Vanessa, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Barry Bennett
Verified Buyer
“Great service much better than admiral on value”
Helpful Report
Posted 7 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 7 months ago
Hastings Direct is rated 4.2 based on 52,049 reviews
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