Hi Betty,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Sioux,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
We’re delighted to hear we’ve been able to offer a competitive price.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I am struggling with the app. Background activity, foreground activity. This is all nonsense to me. Please can someone explain the settings to me. I have an Oppo phone running on Android. HELPPP”
Hi Judith,
Thanks for getting in touch and confirming you're having issues with the app.
Could you please double-check that your settings match the information we previously sent? If everything looks right and you're still having trouble, give our customer service team a call on 0333 321 9801 – they'll be happy to help.
Thanks,
Nicole, Social Media Team
Hi Joel,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Unable to register on line. Rang call centre a couple of times to try and sort . Last phone call was told to wait until the policy started. But it still does not work. My son who is a computer expert checked with me last night we still could not register. There is definately a problem with your system. Luckily i have received an email copy of the policy and a hard copy came in the post.”
Hi Judith,
Thanks for your review, we’re sorry you’re unable to register.
If you follow this link: www.hastingsdirect.com/myaccount/login, it’ll take you to our website, where you’ll be asked to enter your email address. After completing the other security questions, you’ll then be registered and can log in to manage your policy.
If you’re still having issues, please get in contact with us by sending us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Purchased policy through a comparison site, but couldn't view the documents online. I.T. at Hastings would not be able to get back to me until after the policy was due to start, so I was left with the risk of driving a brand new car with no proof of insurance. No way I would risk that, so forced to cancel the policy and got charged £20 for doing that. Terrible customer service, will avoid in future.”
Hi Christopher,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable.
If you follow this link: www.hastingsdirect.com/myaccount/login, it’ll take you to our website, where you’ll be asked to enter your email address. After completing the other security questions, you’ll then be registered and can log in to manage your policy.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Joshua,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Offer really good cover at a lot lower price. Easy to fill out the forms, no hidden added extras to worry about, choose either to add those extra add ons to your account or not too. Highly recommended trying a quote before you sign elsewhere”
Hi Gareth,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Aaliyah,
Thanks for your review, we’re sorry you weren’t happy with our service.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important.
If you’d like to discuss this further, make a complaint or have any questions, please call our Claims team on 0333 321 9800 or send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
“I chose Hastings Direct, Premier, from a Comparison site as it was competitively priced, and had all the options I'd requested, and, importantly, a 5 star defaqto rating.”
“Hastings Direct provided a very competitive quote covering every aspect that I needed and reduced my excesses by more than half, it was a clear winner.”
