“I had to get paper documents sent out as I already had an email address attached to another Policy so I couldn’t have two policies on the same email address I don’t have an alternative email address so that was disappointing as when I open the app I can only view my brothers policy as that was the first one I bought .”
Hello Christopher,
Thank you for your feedback. We apologise for this limitation and the frustration it causes. The team are aware of it and we hope that work is being done to look into and hopefully resolve this.
Thank you for choosing to insure with us this year and please contact us if you have any further questions or need help with your policy. ~Theo, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Moses,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I found the staff very polite and informative when making amendments to my policy . The online app and telephone service i would rate as excellent and would recommend Hastings direct as a good company to deal with for car insurance and I'm sure other products they have are equally as good .”
Hi Garry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello James,
Thanks for your feedback, we're really sorry to hear about your experience and about the changes in price. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
If you would like to discuss the cost of your policy, please give us a call on 0333 321 9801 so our team can take a look at this for you. ~Theo, Social Media Team
“Went on to quote zone after a struggle of finding cheap Motorbike insurance, silly quotes of 600 or more for half bake policies, referred over to Hastings, unbeatable prices, fully comprehensive cover for £218. Great customer service a round.”
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Smart,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Stuart,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“The whole process from getting a quote to purchasing a policy was so simple even for a technophobe like myself everything was right there in front of me even the app is easy to navigate and track policy”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Mieczyslaw,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I am livid, I have just had a call with an extremely rude and condescending man called Colin. I emailed in because I had a contractor out to remove the walls, remove the damp and start the drying process. There was black mould remaining when I returned to the property, some of the skirting had not been removed (wet skirting), only half the kitchen floor (report said all of it). Dust everywhere (I know that cant be helped but was loads in my beroom upstairs, yet not my sons (both on the same floor) and both had doors shut. Also the dehumidifier being used to dry the cupboard (the source of the damp/mould) is a fan. Whilst the man that attended the property was nice enough the man (Colin) was awful. All he had to fo was apologise and explain things step by step. He was defensive and didnt want to listen to me. I asked to log a complaint and a recording of the call but he said I had to go to Hastings Direct for that. I then said I didnt want BVS doing the restoration works based off of his attitude and he said “thats fine, we will collect the drying equipment and close your case”. I told him just how rude and unhelpful he was but he didnt care, saying “I dont have an attitude”. I will also not be renewing with Hastings if this is the sort of company they use. Absolutely shocking service.”
Hi,
We’re sorry you’ve had an issue with our service.
If you want to make a complaint, please fill out the online form at www.hastingsdirect.com/help/complaints-form or give us a call on 0333 999 8904. Once we’ve logged your complaint, we’ll be in touch within five working days.
Thanks,
Nicole, Social Media team
“Very compeditive rate compared to other providers. Excelent customer service and a pleasure to deal with. Looking forward to years of cover with this first class insurance provider.”
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Sally,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
