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Hastings Direct Reviews

4.2 Rating 50,187 Reviews
81 %
of reviewers recommend Hastings Direct
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Anonymous
Unverified Reviewer
“very happy with my quote ☺️”
Helpful Report
Posted 7 months ago
Hello, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team
Posted 7 months ago
Ian Bruce
Verified Reviewer
“If I was able to give a lower rating I would. Today I was refused a renewal citing crime in my area for my make and model of car, however there is no increase on investigation, reading other reviews I am not alone of being refused a renewal. Yet I can apply as a new customer with an upfront payment. Highly recommend you don't deal with Hastings Direct if this is how loyal customers are treated.”
Helpful Report
Posted 7 months ago
Hi Ian, Hi, Thanks for your review, we’re really sorry we couldn't offer you a renewal quote. We’re really sorry we couldn't offer you a renewal quote. We consider all your policy details when working out a price and on this occasion we’re unable to offer you one. Also, this doesn’t mean you’ve been refused insurance, so when you shop around, make sure you answer ‘No’ to that question. We hope we can offer you a price in the future. Thanks, Nicole, Social Media Team
Posted 7 months ago
Barry Bloomfield
Verified Buyer
“Very quick and helpful.”
Helpful Report
Posted 7 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Anonymous
Verified Buyer
“Over all the cheapest I could find but had fantastic cover all round and you can choose how much you pay voluntarily”
Helpful Report
Posted 7 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Anonymous
Unverified Reviewer
“Easy to use”
Helpful Report
Posted 7 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Kerry Johnson
Verified Buyer
“Very good always”
Helpful Report
Posted 7 months ago
Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Poppy Williamson
Verified Buyer
“My decide does not work and I emailed about a week ago for help and no one got back to me at all”
Helpful Report
Posted 7 months ago
Hi Poppy, Thanks for you review, we're sorry to hear that you are having issues with the device. If you responded back to the email we sent, it is a unmonitored inbox, so we would not get this. You would need to contact us by calling us on 0333 321 9801, and the team can check what is happening for you. If you have already done this, that is fine and we shall be helping with this. Thanks, Nicole, Social Media Team
Posted 7 months ago
Kelly Kerr
Verified Buyer
“Very good +++++”
Helpful Report
Posted 7 months ago
Melvyn Cushing
Verified Buyer
“Easiest application for insurance I have ever had. Well done.”
Helpful Report
Posted 7 months ago
Hi Melvyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Harry Sharp
Verified Buyer
“I have found Hastings Direct to be fair and honest”
Helpful Report
Posted 7 months ago
Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Jenny Wigger
Verified Buyer
“Easy to use site. Very helpful customer service.”
Helpful Report
Posted 7 months ago
Hi Jenny, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Anonymous
Verified Buyer
“It was easy to find the product I was looking for.”
Helpful Report
Posted 7 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Mervyn Smyth
Verified Buyer
“Hastings Direct offered a great competitive car insurance for myself, the process was easy to undertake and I am in total control with my Hasting Direct account.”
Helpful Report
Posted 7 months ago
Hi Mervyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
A-Nuur Kamaal Hassan
Verified Buyer
“Absolutely amazing policy I got from Hastings Direct. Best blackbox policy.”
Helpful Report
Posted 7 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Merita Borufi
Verified Buyer
“Very good service 👍🏻”
Helpful Report
Posted 7 months ago
Hi Merita, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Barry Leonard
Verified Buyer
“Really pleased with the price and how quick a easy it was to complete.”
Helpful Report
Posted 7 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Arinze Azubike
Verified Buyer
“A very good online car insurance. Easy and quick to navigate. And also very affordable. A nice accessible insurance company.”
Helpful Report
Posted 7 months ago
Hi Arinze, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Barry Smith
Verified Buyer
“Was so easy by telephone.”
Helpful Report
Posted 7 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Marguerite Jones
Verified Buyer
“I found the phone call too .one waiting for zn answer”
Helpful Report
Posted 7 months ago
Hello Marguertite, Hi Marcus, Thanks for your review, we're sorry to see that you had such a poor experience and struggled to reach us to get the help you need. We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you. If you still need help please send us an email at customersupport@hastingsdirect.com as an alternative to the phone so we can take a look at this. ~Theo, Social Media Team
Posted 7 months ago
Alastair Frame
Verified Buyer
“Not the cheapest but the cheapest of the bigger insurance companies”
Helpful Report
Posted 7 months ago
Hi Alastair, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 7 months ago
Hastings Direct is rated 4.2 based on 50,187 reviews
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