Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,243 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and good”

Helpful Report

Posted 11 months ago

H Ionut, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Simple to set up and appears decent value.”

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Posted 11 months ago

Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Good service. Good price.”

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Posted 11 months ago

Hi Alistair, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Great competitive price with very good customer service”

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Posted 11 months ago

Hi Scott, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Switching was straightforward.The policy was what I wanted at the best price reflecting the honest reduction in current prices.”

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Posted 11 months ago

Hi Gwilym, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Been a customer for 3 years I have 7 years no claims discount and yet my insurance was put up a lot.”

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Posted 11 months ago

Hi,  Thanks for your review, we’re sorry to hear you’re unhappy with the price of your renewal and we’d love to keep you as a customer.  We always try to make sure your renewal price is competitive based on details we hold about you, so if those have changed, please let us know. Our renewal prices are always the same, or better, than prices we'd offer a new customer with the same details. You’ll find more information on our website.  If your details have changed or you want to discuss your renewal in a bit more detail, please call up our Renewals team on 0333 321 9790. Thanks,  Brendon, Social Media Team

Posted 11 months ago

“when my additional driver drove the car with me as a passenger it said we went round a roundabout that we didn’t go near”

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Posted 11 months ago

Hi! Thanks for your review. We're sorry to hear that you believe the data recorded is incorrect. Our app and tab for the YouDrive policy records the location by using the phone's GPS. It may be that the phone's GPS system is out of date and there's pending updates. You can check this on the phone by looking in the settings under "system". If you have any queries about this, or any further questions about the driving data, please contact our YouDrive team on 0333 321 9801. Thanks, Brendon, Social Media Team.

Posted 11 months ago

“Very competitive.”

Helpful Report

Posted 11 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very easy website everything went through smoothly”

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Posted 11 months ago

Hi Oz, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Amazing service.”

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Posted 11 months ago

Hi Imroz, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Was easy to arrange and set up, the agent was excellent and helpful”

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Posted 11 months ago

Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Was a good 1st time quote so took it .”

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Posted 11 months ago

Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“I i fortunately had a small accident with my car which is insured with Hastings. The service I received was exceptional from first point of contact until the completion of the repair. Thank you.”

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Posted 11 months ago

Hi Victor, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Was so quick and easy to set up”

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Posted 11 months ago

“Excellent product. Customer service exceptional. Would recommend you to anyone.”

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Posted 11 months ago

Hi Gerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Good coverage and communications. Unfortunately the renewal premium was just too much.”

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Posted 11 months ago

Hi Ann, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Home insurance was a good deal and they even posted the documents to me.”

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Posted 11 months ago

Hi Brian, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“(Multicar). We have been a customer with Hastings for several year and always found them very helpful. This time was an awful experience. I rang to get a renewal quote which went well, then got a letter to say that it had been cancelled. I rang to ask why, they couldn't really explain and I was past from one person to another, after finally speaking to someone they were going to give me 2 separate quote. Mind was ridiculous price. Then could not help me further and didn't even tried to. Customer service was horrendous.”

Helpful Report

Posted 11 months ago

Hi Maria,  Thanks for your review, we’re really sorry about the poor service you received.   At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. I hope that you have since been able to find suitable cover for your cars and thank you for having been insured with us over the past few years. ~Theo, Social Media Team

Posted 11 months ago

“Reasonable prices and good customer service”

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Posted 11 months ago

Hi Atinuke, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Hastings Direct is value for money. My documents were sent quickly and the app is easy even to use”

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Posted 11 months ago

Hi Julie, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

Hastings Direct is rated 4.2 based on 50,243 reviews