Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.18

4.2 Rating 51,525 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 29th June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems easy to read details.”

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Posted 11 months ago

Hi Henry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“great service, good price”

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Posted 11 months ago

Hi Jerry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“bad commioncation and service”

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Posted 11 months ago

Hello, Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in future. If you need any help with your policy or have any questions, please give us a call on 0333 321 9801. We'll do all we can to help you. ~Theo, Social Media Team

Posted 11 months ago

“So easy to set up with all the relevant parts that I require for my insurance policy. Once done I find the app a breeze to use. Perfect job”

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Posted 11 months ago

Hi Grant, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Everything was so easy to use and follow”

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Posted 11 months ago

Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“good quote”

Helpful Report

Posted 11 months ago

Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Stright forward so far”

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Posted 11 months ago

Hi Emily, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Not a problem,seemed clear enough,I have purchased from Hastings on many occasions now.I would recommend them.I also made a mistake and when I called them,it was corrected in no time,very pleasant young woman on the phone.”

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Posted 11 months ago

Hi Wendy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Unable to access my policy via the app. Message “Sorry your policy information isn’t available at the moment” despite my policy having started now.”

Helpful Report

Posted 11 months ago

Hi Callum, Hi, sorry for any frustration caused. Our online service was down for maintenance yester, so you wouldn’t have been able to access it during that time. It should now be back up and running, but let us know if you still need help by calling our team on 0333 321 9801. ~Theo, Social Media Team

Posted 11 months ago

“Fairly easy to work through.”

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Posted 11 months ago

“jghkjyoujlk/k”

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Posted 11 months ago

“Cancelled my insurance with you as it was too expensive,payed a fee for leaving,went on a compare sight, got my insurance with you plus my partner added and it was still cheaper than your original quote just for me, can you explain please”

Helpful Report

Posted 11 months ago

Hello Ricky, Thank you for your review. As a broker, we offer a range of policies with different levels of cover, so prices can vary. Sometimes, you might find a better price online. If that happens, just give our team a call — if the details match, they’ll do their best to match it the price. Thank you for insuring with us despite having this experience. ~Theo, Social Media Team

Posted 11 months ago

“Locked me out the app”

Helpful Report

Posted 11 months ago

Hello Tommy, I'm sorry to see that this isn't working as it should. If this is still the case, please delete the app, clear the cache on your device and then re-download the app. This has been found to fix the issue. If it continues, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team

Posted 11 months ago

“I like your policy”

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Posted 11 months ago

Hi Swujith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Easy to apply for on line.”

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Posted 11 months ago

Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“The Whole procedure was very simple, I'll be 70 in a few weeks and had no problems applying for and accepting my policy.”

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Posted 11 months ago

Hi Royston, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Very pleased with price and policy coverage. Also easy online application”

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Posted 11 months ago

Hi Arthur, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Simple and easy would recommend”

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Posted 11 months ago

Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Easy to to sort out quick simple done”

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Posted 11 months ago

Hi Billy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

“Great service”

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Posted 11 months ago

Hi Alistair, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team

Posted 11 months ago

Hastings Direct is rated 4.2 based on 51,525 reviews