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Hastings Direct Reviews

4.2 Rating 51,251 Reviews
81 %
of reviewers recommend Hastings Direct
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Anonymous
Verified Buyer
“Very happy with the excellent service and ease of the website. Customer service department was very useful too”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Robert Fisher
Verified Buyer
“Competitive quotes but lack of clarity on some aspects of cover especially re hire car after accident. Ended up purchasing an extra option when one in fact was available as standard. Wait to see how thing pan out with the app but may not renew if further issues arise”
Helpful Report
Posted 4 months ago
Hi Robert, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Anonymous
Verified Buyer
“I am happy with the whole process. Very easy to access and navigate the website. I did speak to a customer advisor before purchasing. He was excellent. Collaborated information online. Will definitely renew with them. What a shame they don’t do Landlord’s insurance.”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Anonymous
Verified Buyer
“Would have rated 5 stars but had problems with answering a couple of questions at the first attempt”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Anonymous
Verified Buyer
“Fast and easy access to all the documents and fast response”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Stuart Middleton
Verified Buyer
“Very good”
Helpful Report
Posted 4 months ago
Hi Stuart, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Geertine Cheyney
Verified Buyer
“Straightforward to sign up for policy. Good website. Easy to navigate and understand”
Helpful Report
Posted 4 months ago
Hi Geertine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Christopher Ward
Verified Buyer
“Well pleased almost half the price I paid last year for like for like cover.”
Helpful Report
Posted 4 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Janet Morrison
Verified Buyer
“Was very easy to choose hastings as price was good and saved me money”
Helpful Report
Posted 4 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Christopher Barr
Verified Buyer
“I didn't anywhere before I payed saying I had a little box to put in my car and an app I had to install.”
Helpful Report
Posted 4 months ago
Hi Christopher,  Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what kind of policy this is. I regret that this information wasn't seen and we'll pass this feedback on to the relevant team. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Posted 4 months ago
James Fulton
Verified Buyer
“Very competitive pricing and easy to use app.”
Helpful Report
Posted 4 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Dawit Gosaye
Verified Buyer
“I’m so happy ,very Good”
Helpful Report
Posted 4 months ago
Hi Dawit, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Louise Mcdonagh
Verified Buyer
“I don’t like the driving app as it doesn’t tell me what the issue is.”
Helpful Report
Posted 4 months ago
Hi Louise, Thanks for your review, I'm very sorry to see that you had a poor experience with us. We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Posted 4 months ago
Anonymous
Verified Buyer
“Very easy to deal with during the getting a policy process .”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Anonymous
Verified Buyer
“I found this very easy to sort out changing my car insurance. It was very quick to arrange and seems very professional. All in all, at the moment it’s a 10/10.!!”
Helpful Report
Posted 4 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Barry Yates
Verified Buyer
“Online price quote Fast simple to use and a great price”
Helpful Report
Posted 4 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Callum Ward
Verified Buyer
“No communication, cancelled my policy without even telling me. Would give 0 stars if I could”
Helpful Report
Posted 4 months ago
Hello Callum, I’m sorry to read about the cancellation of your policy. We normally only cancel a policy when the conditions of your insurance aren’t met. You should’ve received a notice email or letter explaining why we were cancelling your policy, and the date it would happen. If you didn’t see these, or think your policy was cancelled incorrectly please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Posted 4 months ago
Sujith Surendran Nair Kumari
Verified Buyer
“Very good and easy to take”
Helpful Report
Posted 4 months ago
Hi Sujith, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Vicky Ballinger
Verified Buyer
“Easy to buy”
Helpful Report
Posted 4 months ago
Hi Vicky, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Danny Knight
Verified Buyer
“Good prices”
Helpful Report
Posted 4 months ago
Hi Danny, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 4 months ago
Hastings Direct is rated 4.2 based on 51,251 reviews
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