Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“It was easy to set up my insurance.
The reason for 4 stars is because when I got a quote from you it was for £189. However 2 days later I had to pay £205.66.”
Hi Gareth,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Arivukkarasu,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Dimitar,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Found policy on a comparison website. Went to Hastings' website to check through policy details and purchased it. Straight forward prices and good value, saving over £35. Have been covered by Hastings in the past, so returning was not a problem.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Hastings is OK provided one remembers to cancel the auto-renewal option otherwise, if you're always time deprived and don't pay attention to the price of the renewal, you might be very shocked when they ask for the balance; in my case more than double of the previous year's.”
Hi
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
Just a reminder, you can remove auto-renewal from your policy at any time during the first 11 months. This can be done through the app, your online account, or by calling our Customer Service team on 0333 321 9801. The details are included in the first set of documents we send out, but I’m sorry if that wasn’t clear. ~Theo, Social Media Team
Hi Denise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Hastings Direct give me a good deal this year. Beat my present insurance by £236.27, they also give me better deals for windscreen, courtesy car and a few more policy benefits. Stuck with a high premium ring Hastings Direct.”
Hi Melvyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“The caller put in an incorrect start date for my insurance to start from that which I had stated.
On cancelling my previous insurance I was told that I would revive a refund of £35 to which I was later told on the same call it would be £33 and the actual refund was £28!! I could not be bothered to call to enquire as I had previously been on the call 1 hour and 40 mins to which I just don’t have the time”
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We hope that the correct refund has since been given to you. If not, please send us a message via Facebook or X (formerly Twitter) so we can take a look at this. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Hosay,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“using a comparison website I was able to determine that Hasting Direct quotations were competitive so once I'd checked the cover against my existing car policy I was happy to proceed”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello Louis,
Thank you for your review, I'm sorry to read about the increase in price. I'm afraid our quotes are impacted by live pricing. As a result, the time and date the quote is purchased can impact the cost of your policy. I regret that on this occasion it didn't result in a reduction and thank you for insuring with us despite this being the case. ~Theo, Social Media Team
Hi Boguslaw,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
