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Hastings Direct Reviews

4.2 Rating 50,730 Reviews
81 %
of reviewers recommend Hastings Direct
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Barry Fitzgerald
Verified Buyer
“My You Drive insurance cover has very good points but also very bad. Makes you drive safer but also penalisers you for incidents which are out of your control, like braking hard when you were not at fault.”
Helpful Report
Posted 9 months ago
Hi Barry, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score. We are aware that there are somethings that can happen which are out of your control, this is why we do not expect your score to stay at 100. Thanks, Nicole, Social Media Team
Posted 9 months ago
Janet Kettlewood
Verified Buyer
“Easy to use website. Great priced.”
Helpful Report
Posted 9 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Christopher Emmett
Verified Buyer
“I phoned up and got cheaper insurance.”
Helpful Report
Posted 9 months ago
Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Kelly Pogon
Verified Buyer
“Every nice customer service, plus explains your policy and your terms and conditions properly, very friendly. Can't fault them up to now it's all good 😊👍”
Helpful Report
Posted 9 months ago
Hi Kelly, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“.....excellent service, multi car policy was ideal for us.....”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Since using Hastings it has helped me correct my driving”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Garry Stevens
Verified Buyer
“Great service and a fair price. The app and ‘slack box’ are easy to set up and the sensitivity seems realistic. Great for new drivers.”
Helpful Report
Posted 9 months ago
Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Janet Squires
Verified Buyer
“purchased the policy on line. no problems.”
Helpful Report
Posted 9 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Harry Carpenter
Verified Buyer
“Very good not too strict but not too lenient does get me on harsh breaking though”
Helpful Report
Posted 9 months ago
Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Barry Bennett
Verified Buyer
“Very reasonable, very easy to complete and almost half the price of my old insurance company I had been with for 28yrs”
Helpful Report
Posted 9 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“At no point did you mention that ownership of a smart device was mandatory to enable me to purchase your policy.”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy. A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jacqueline Ging
Verified Buyer
“Great, friendly & helpful customer services and a brilliant price.”
Helpful Report
Posted 9 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Delyth Evans
Verified Buyer
“Very competitive prices.Website easy to follow.”
Helpful Report
Posted 9 months ago
Hi Delyth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Monty Spence
Verified Buyer
“Gentle driving keeping up with the flow of town traffic results in harsh acceleration and harsh breaking on the black box app. The parameters are too severe.”
Helpful Report
Posted 9 months ago
Hi Monty, Thanks for your review, we’re sorry to hear you’re having trouble with your driving score. We are aware that there are somethings that can happen which are out of your control, this is why we do not expect your score to stay at 100. Thanks, Nicole, Social Media Team
Posted 9 months ago
Odette Arends-Pascal
Verified Buyer
“Easy and quick”
Helpful Report
Posted 9 months ago
Hi Odette, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Mandy Bache
Verified Buyer
“I’m 51 and the only insurance they could offer me was with a black box.”
Helpful Report
Posted 9 months ago
Hi Mandy, Thanks for your review, we’re sorry to hear you’re unhappy that the only policy we could offer was YouDrive. Our YouDrive policy is for everyone, regardless of age, to allow you to have the driving monitored and have a discount for allowing this, and if you have a good score, can lead to a larger discount at renewal. Thanks, Nicole, Social Media Team
Posted 9 months ago
Amanuel Negash
Verified Buyer
“It is very good l like it and I think it is clear and obvious .”
Helpful Report
Posted 9 months ago
Hi Amanuel, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Christopher Peene
Verified Buyer
“Policy not in effective yet so cannot really comment, I hope that I do not have to claim but if I do and the customer service so far continues to be as good I shall be pleased. Thank you Hastings.”
Helpful Report
Posted 9 months ago
Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jonathon Boswell
Verified Buyer
“Thanks so much for so easy toget my van insurance at very good price”
Helpful Report
Posted 9 months ago
Hi Jonathon, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Christopher Peach
Verified Buyer
“Ease and simple.”
Helpful Report
Posted 9 months ago
Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Hastings Direct is rated 4.2 based on 50,730 reviews
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