“I'm trying to discuss my car insurance renewal as it's gone up £200 in one year for a 50+ driver who has never had an accident. I want to make some changes to see if they can be more competitive, but have now been waiting 30 mins for the call to be picked up. It seems easier to just go with another company.”
Hello, I'm sorry to see that you struggled to reach the call centre quickly and get the help that you needed. I hope that you have since been able to reach them. If not, please contact the team on 01424 735735. That can be a quicker line to reach the call centre on. ~Theo
“If I have my policy cancelled, why they charge me with all the stupid things?
On the contract says £45 cancellations. They want to pay £350 for what ?
Why they don call me to have a chat with me?
I’m waiting for the call they have all my contact details.
I’m waiting your call.
Florin Orjan”
Hello, I'm sorry for any confusion caused. While the cancellation fee to end the policy is £45, the cost to cancel can be more or less than that figure depending on fees, time on cover or missed payments. You can contact the Customer Service Department on 0333 321 9801. You can also speak to us via Twitter @HastingsDirect or on Facebook. ~Theo
“Do not use this company. Their fully comprehensive insurance does not even cover a windscreen chip. If I could give no stars I would. My van renewal has drastically increased from last year. I was told it was because I had made a non fault claim. The only claim I had was for a windscreen chip repair. This has always been done as standard by every other company I have used, but it seems Hastings direct list it as a claim. This will now affect every other policy I hold for the next 5 years.”
Hello, looking at the policy windscreen cover is included. It may be best to contact the Claims Department to enquire why on this occasion it doesn't apply if this has been the report you've been given. You can reach them on 0333 321 9800 or on 01424 735735 to discuss this. ~Theo
Hello James, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello Christine, looking at the policy the delivery method for your documents were sent to email. As a result, they would be sent to your online account via email not in the post. If you would like them to be sent in the post, please contact us via Twitter @HastingsDirect or Facebook and we'll put this in place for you. ~Theo
“Expensive My insurance went up to almost 400 pounds a month for my second year, with no claims, points or accidents.. 400 pounds a month for a little ford fiesta 1.4”
Hello, I'm very sorry to see that the renewal wasn't competitive on this occasion. Please remember you can contact the Retention Department on 0333 999 8911 to discuss the price of your cover. I hope you have since been able to find suitable cover for your vehicle. ~Theo
Hello Robert. Thank you for leaving a 4 star review. If you are unhappy with our YouDrive policy, we do state the terms and conditions of our polices, prior to purchase online. If you are unhappy with your policy and would like to go through other options, please contact us on 0333 999 8911 and we will be happy to help. Thanks ~Jodie
Hello Shahzad, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
Hello, thank you for choosing to insure with us this year. We hope you have the best possible year with us. Please let us know if you need any help with your policy going forward. You can email us at customersupport@hastingsdirect.com. ~Theo
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
Hello Timothy, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great price. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
“I’m expected to do everything online. But I needed to change my policy and there was nowhere to do so on the app or website. In the end I had to call the helpline. Which is almost impossible to find on the app. Quite frustrating.”
Hello, I'm very sorry that you struggled to locate a contact number to arrange this change and I hope that you have since been able to do this. Going forward, you can contact us on 0333 321 9801 to speak to our Customer Service Department. ~Theo
Hello Timothy, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you found the policy easy to set up. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
“This is the first time i have had dealings with Hastings Direct, but am pleased with how things have been so far with product, pricing and communication.”
Hello Robert, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello Robert, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you found the policy easy to set up. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
“I check around for the best price for my insurance requirements every year.
I keep the same requirements for my motor insurance needs.
This year Hastings Direct came out top again, it has done for 4 out of the last 5 years.”
Hello Timothy, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~Jodie
Hello Janet, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“Good web site. Easy to follow as to what you are looking for in relation to the cover you might need. Hastings came out top for me. (Easy to understand the small print also). Well done Hastings”
Hello James, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
