Hello Anuruddha,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us. ~Theo, Social Media Team
Hello James,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. You can call us on 0333 321 9801. ~ Theo, Social Media Team
Hi,āÆ
Thanks for your review, weāre sorry youāre unhappy with the terms of your YouDrive policy.āÆ
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that itās not for everyone. We do ask that you read the terms before you buy the policy as it is made clear there what kind of policy this is. If youād like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I had no problem getting in touch with them
To get my insurance , the agent was very friendly and experienced, I got the policy I wanted the price was right I was also happy to accept this new device to put in my car to keep an eye on my driving. this device will help me to be a better driver, although Iām an ex London bus driver .the whole experience was pleasant.”
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I think the overall concept is great and the app has a good interface however, the way it calculates what classes as the different āfaultsā is ironically faulted. I donāt think itās right that because someone has put me in a situation where I must either break sharply or steer out of the way in order to avoid crashing that I should be punished for that if it makes sense. I understand you say to always look ahead however when the situation isnāt one that emerges but is immediate. This is verging on impossible. Alongside this I once got a hard acceleration when I was breaking which I think sums up my first week and a bit with your system.”
Hello Lucas,
Thank you for your review and for taking the time to share this with us.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Hi Lindsay,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Tonny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Deepu,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Carey,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hello Barry,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“Absolutely no communication has been received with regards to your website and āmy appā being down for essential maintenance this evening and therefore I have no way of being able to cancel my policy.”
Hello Lindsey,
I'm sorry to see that you struggled to reach us and arrange the cancellation of your policy. I hope you have since been able to arrange this. If not, please give us a call on 0333 321 9801. Our advisors would be happy to help you. ~Theo, Social Media Team
Hi Judith,
Itās great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hi Vijay,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
