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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Misty Woodhouse
Verified Buyer
“I am unable to talk to anyone about tchanging my email address conatact the phone lines divert to automated selections - jsut want to talk to a person”
Helpful Report
Posted 8 months ago
Hello Misty, Thank you for your review, we're sorry if you struggled to reach us and get the help you needed with this. If you still need to arrange this you can send us an email at customersupport@hastingsdirect.com or if you have any questions, you can reach us via Facebook or X (formerly Twitter). ~Theo, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“good,apart from problem trying to work your site”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Jacqualine Edu-Amuah-Klinaku
Verified Buyer
“Great customer service, very polite and prompt!”
Helpful Report
Posted 8 months ago
Hi Jacqualine, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Timothy O'Toole
Verified Buyer
“I have Parkinson's and my wife is my registered carer. The lady she spoke to made her wake me up to give permission for her to set up the insurance and again to use the card I had given her to pay the premium! I understand protocols but felt that was totally unnecessary as she is my wife and the main driver on the policy. Since policy inception, each time I try to log in I am asked for a new password so I have run out of options and can't use the online facility! We shall have the lengthy telephone wait again but I've decided it will not be while I'm trying to sleep!”
Helpful Report
Posted 8 months ago
Hello Timothy, Thanks for your review, we’re really sorry to read about the poor experience you've had on this policy.  At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. In this situation maybe a call back at a convenient time could have been arranged. We've located the advisor you spoke to using your policy reference and we'll feed this back to their team leader with the intention of improving how they handle calls of this nature going forward. Please contact us if you have any further questions concerning your policy. You can email as an alternative to the phone at customersupport@hastingsdirect.com ~Theo, Social Media Team
Posted 8 months ago
Tracy Sutherland
Verified Buyer
“They don't make things clear I signed up for car insurance but after I took it out then got told it comes with a black box”
Helpful Report
Posted 8 months ago
Hi Tracy,  Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as we try to make it as clear as possible what is included and required on this policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801 so we can help. ~Theo, Social Media Team
Posted 8 months ago
Nikitha Jakka
Verified Buyer
“Its not good”
Helpful Report
Posted 8 months ago
Hi Nikitha, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Constantin Catalin Iacobescu
Verified Buyer
“Fair prices and it's so easy to manage everything from the app. Thanks”
Helpful Report
Posted 8 months ago
Hi Constantin, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“Quick and hastle free”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“Happy with quote for home insurance.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Jacqueline Gunn
Verified Buyer
“Very easy to complete the policy questions, receive a quote and make payment.”
Helpful Report
Posted 8 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Marius Micu
Verified Buyer
“Hi, I do not know what to say ... only two days have passed since the new insurance came in ... I was attracted by the competitive price ... there are 362 days of collaboration, because I paid for a whole year ... I train at the end of the policy, and for a normal continuity, offeredI am a good price ... no!?! ..that in the end we talk about services and money ... no?! .. .”
Helpful Report
Posted 8 months ago
Hi Marius, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Barry Metcalf
Verified Buyer
“Quick & easy Very happy with price & policy”
Helpful Report
Posted 8 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“This was the first time that I had dealt with Hastings Direct and found them to be efficient and effective.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Terry Wayne
Verified Buyer
“Very pleased with how easy everything was to join Hastings car insurance and to have RAC cover too, and at a acceptable price Thank you.”
Helpful Report
Posted 8 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Mandy Webster
Verified Buyer
“Great price, easy to take out car insurance. Would definitely recommend.”
Helpful Report
Posted 8 months ago
Hi Mandy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“All sorted without any hassle. I also chose to take the riding kit option which I've never done before.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Scott Morgan
Verified Buyer
“Excellent service and competitive”
Helpful Report
Posted 8 months ago
Hi Scott, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Henry James-Bailey
Verified Buyer
“The whole process was easy to undertake and more than satisfied with the final price and cover”
Helpful Report
Posted 8 months ago
Hi Henry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Kelly Shawcross
Verified Buyer
“Unless you drive these roads you can’t rate them right”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Well priced, efficient and quick.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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