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Hastings Direct Reviews

4.2 Rating 51,299 Reviews
81 %
of reviewers recommend Hastings Direct
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Dorothy Holden
Verified Buyer
“very easy to use”
Helpful Report
Posted 8 months ago
Hi Dorothy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Christopher Michael Sheridan
Verified Buyer
“I had no problem getting in touch with them To get my insurance , the agent was very friendly and experienced, I got the policy I wanted the price was right I was also happy to accept this new device to put in my car to keep an eye on my driving. this device will help me to be a better driver, although I’m an ex London bus driver .the whole experience was pleasant.”
Helpful Report
Posted 8 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Lucas Fraser
Verified Buyer
“I think the overall concept is great and the app has a good interface however, the way it calculates what classes as the different “faults” is ironically faulted. I don’t think it’s right that because someone has put me in a situation where I must either break sharply or steer out of the way in order to avoid crashing that I should be punished for that if it makes sense. I understand you say to always look ahead however when the situation isn’t one that emerges but is immediate. This is verging on impossible. Alongside this I once got a hard acceleration when I was breaking which I think sums up my first week and a bit with your system.”
Helpful Report
Posted 8 months ago
Hello Lucas, Thank you for your review and for taking the time to share this with us. I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score. As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Posted 8 months ago
Lindsay Milne
Verified Buyer
“Excellent service, most affordable price with the best additional perks”
Helpful Report
Posted 8 months ago
Hi Lindsay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Christine Murray
Verified Buyer
“Easy to follow web site, even for a 70 year old”
Helpful Report
Posted 8 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Barry Moxham
Verified Buyer
“Competative price and easy to use website.”
Helpful Report
Posted 8 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Tonny Madsen
Verified Buyer
“excellent customer service”
Helpful Report
Posted 8 months ago
Hi Tonny, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Deepu Abraham
Verified Buyer
“Flexible to make payments and usages website is excellent”
Helpful Report
Posted 8 months ago
Hi Deepu, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Carey J Bayliss
Verified Buyer
“As usual excellent service”
Helpful Report
Posted 8 months ago
Hi Carey, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Anonymous
Verified Buyer
“Good website with option to receive documents by post.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 8 months ago
Barry Pike
Verified Buyer
“Best Value I could get for senior driver!”
Helpful Report
Posted 8 months ago
Hello Barry, I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Posted 8 months ago
Lindsey Walker
Verified Buyer
“Absolutely no communication has been received with regards to your website and ‘my app’ being down for essential maintenance this evening and therefore I have no way of being able to cancel my policy.”
Helpful Report
Posted 8 months ago
Hello Lindsey, I'm sorry to see that you struggled to reach us and arrange the cancellation of your policy. I hope you have since been able to arrange this. If not, please give us a call on 0333 321 9801. Our advisors would be happy to help you. ~Theo, Social Media Team
Posted 8 months ago
Judith Bara
Verified Buyer
“Easy to get through, on the phone, to Hastings Direct. The call handlers were efficient and very helpful - 5.”
Helpful Report
Posted 8 months ago
Hi Judith, It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Posted 8 months ago
Vijay Das
Verified Buyer
“Easy to arrange car insurance. The insurance will start next month and how it works csnvonly becrelayed later.”
Helpful Report
Posted 8 months ago
Hi Vijay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Christine Fossett
Verified Buyer
“Very helpful and informative i am hoping the restt of ser ice will be good”
Helpful Report
Posted 8 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“i messed up they sorted it”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Christopher Pile
Verified Buyer
“A simple and pleasant company /app to use and deal with with very affordable prices. Many thanks.”
Helpful Report
Posted 8 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Janet Halliwell
Verified Buyer
“Very helpful customer service. Policy was good value for money”
Helpful Report
Posted 8 months ago
Hi Janet, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“Great customer care, affordable quotes and very helpful advice.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Lynette Roper
Verified Buyer
“Unreasonable policy rules. Not a good first impression. Regretting my choice.”
Helpful Report
Posted 8 months ago
Hello Lynette, Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy. If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Posted 8 months ago
Hastings Direct is rated 4.2 based on 51,299 reviews
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