“My policy was due to start at the end of march but because I wanted to bring the start date forward but still in the same month I was charged an extra £109 and my monthly payment went up by nearly £60 not very happy about this.”
“Payment process online is very buggy, so called the call centre to try and pay and kept getting passed around with no-one able to help take payments for motorcycle policies. Two hours of calls later and never reaching anyone who can help me, its clear Go Skippy are too busy for new business so Ill take mine elsewhere”
“Appalling treatment, they couldn't match my a sensible price on my new car, so I left and then I get a bill equal to the remainder of the years insurance. After raising a dispute with they pass to debt collectors and then lie about there ever being a dispute.
Disgusting and dishonest”
“Hi took out a policy with your selfs phoned back to mention that I didn’t want auto renewal next year but was told I will need to wait for reminder next year”
“STAY WELL AWAY" Been with goskippy three years and one day i get a letter to say they are cancelling my insurance (no reasons on the letter as to why). Called them up and it turns out, my new occupation is "unacceptable"? No other explaination...what a joke. I am an experienced driver with 0 convictions and thanks to these guys now have to declare a this on my record for many years to come, doubling my premiums...wow.”
“To start with very helpful once you got the policy, they don't even care! They only care about the extra money they make by cancelling the policy you already hold the worst insurance company ever!!! Customer service very rude not all of them, please don't waste your money and time I wasted my money and my time, trust me all they want is your money. disappointed””
“I have been with his guys more less 5-years Last year the ice took me by surprise I slided and hit a metal fence and no other cars ivolved just my front bumper and i fixed my own car And I didn't claim From 600 pounds pounds now the renewal fee which is due next month is 2500 pounds avoid at any cost I will not be renewing with this cowboys they wait for you to mess up like vultures and when you do mess up whether it's your fault or not they will chew on your bones”
“I have used go skippy for the past 3 years had my renewal quote today based on the same vehicle and the price has had 3000 pounds added onto it with having no accidents and 6 years of no claims bonuses! When i phoned the lady on the other end of the phone was not at all helpful and there was large pauses where the conversation was dead! Explained I had other quotes at a more reasonable price similar to what I had paid the previous year for my insurance! Won’t be using again at ridiculous prices!”
“I have insurance in UK for more than 10 years, and no claim bonus also and this company they cancelled my policy for no good reason, so far its the worst insurance even and i will never recomend to no one!”
“Terrible company. My direct debit finance was declined and set up a payment plan to pay on the 7th yet they call every 3 days demanding money cause a lot of unneeded stress. Every time I call I have the same conversation and they refuse to put you through to a manager to discuss”
“I don’t recommend it to anyone, this company is the mafia itself, in case of insurance termination they want to pay a lot of hidden costs ... everyone avoid them!”
“Yesterday I was on the phone and I asked if I can talk to the manager been told they're busy they will call you next 2 working days,
and I said can't wait for 2 days and he put me on hold and comes back told me the manager will call you tomorrow around 11am.
I said okay!
Today been waiting for the call and no call from them I called about 3x no one answer finally I managed to speak to them i told them i was expecting a call and the respond was manager had a problem with the system and i just emailed her she will call you back and am here waitin for the call! it looks like I bought a problem from goskippy not car insurance.”
“To start with very helpful once you got the policy, they don't even care!
They only care about the extra money they make by cancelling the policy you already hold
the worst insurance company ever!!! Customer service very rude not all of them, please don't waste your money and time I wasted my money and my time, trust me all they want is your money. disappointed””
“They accept your policy and after 2 weeks(in case you wanna cancel you'll have to pay more £140) they will start asking for proofs (address -from the last 3 months in condition that I am a home owner and got a child under 12 month and I had no bill in the last 3 month because of the Christmas holiday combined with Covid lockdown rules, v5, driving licence, no claim bonus, payslip, job title, etc) My problem is that they don't do it from the first day or before your policy starts and keep asking everyday new documents. I cancel my policy and Avoid from now on!(I been with Admiral for 3 years and I regret that I chose the cheapest insurance from GoSkippy !”
“Asked me for evidence to validate policy 1 week before deadline. This was over Xmas so could not get the evidence from previous insurer. Told me they would cancel my policy charged me another months payment even tho I'd cancelled then asked me for more money because I didn't cancel quick enough. In all was charged around £225 for 1 months cover.
They are basically just theives. What would happen if you claimed I dread to think. Avoid this company.”
“customer services to take payment, ask for a quote and also then ring up on the day and demand you change it even though it was only asked for a quote.”
“I just cancelled my car insurance with Go skippy. I'm very sorry but have to be honest I was really disgusted with the level of professionalism form the individual on the other side of the phone processing my cancellation.
Through out the conversation there was load music in the background playing, not a single care in his tone. When I explained I can't here him he just shouted "what's the reason" I explained I have received better financial offers he just replied "OK" and then was about to terminate the call. I had to ask how will I receive information about the cancellation he just replied "email". No offence but there was not a slight attempt of keeping me with the company or any genuine customer service at all quiet happy to leave, such a shame.”
