“The whole process from start to finish was very smooth and easy. I was happy with the quote I was given too, overall a good experience with Go Skippy đ”
“I would like to express my disappointment with the service I received during the cancellation and payment process.
I had no issue paying the outstanding balance. I contacted your team to ask how I could make the payment, and I was told that I could either receive a secure payment link through the online chat or make a bank transfer.
Unfortunately, I never received the secure payment link, despite being told it would be provided. As a result, I had no choice but to pay by bank transfer.
The bank transfer process was unnecessarily difficult and unprofessional. The business name did not match correctly when making the payment, which caused confusion and made me question whether I was sending the money to the correct account. On top of that, I was asked to send proof of payment afterwards, which is something I would not expect after paying a legitimate company by bank transfer.
Overall, I found the whole process poorly organised, confusing, and far below the standard of customer service I expected. A simple payment should not have required this much effort and uncertainty.
I hope GoSkippy reviews and improves its payment procedures to prevent other customers from having the same frustrating experience.”
Good day and thank you for your feedback. Iâm sorry to hear that your experience hasnât met the level of service we aim to provide. We understand how frustrating this must have been and appreciate you letting us know. If you email your postcode and vehicle registration to reviews@goskippy.com, weâll be able to investigate this further for you. We value your feedback and will use it to improve our service. Thank you.
“Super fantastic service fast and easy to deal with great price iam absolutely over the moon with there service can recommend to anyone and will definitely be using them agian”
“The process to get insurance was not as smooth as i had to try multiple times online while getting an error message. Eventually I called up and got told the error was due to the type of bank account I was using to set up a direct debit. The fact I couldn't use my preferred bank account and wasted a couple of days trying to set up insurance policy wasn't ideal. Even if the error message copy could tell me that this goskippy dont accept fintech banks for direct debit it would be fine at least my time wouldn't be wasted.”
“I have only recently started my policy with GoSkippy on 1 August, so I havenât had enough experience with the companyâs services to leave a full review yet. So far, the sign up process was straightforward, and I look forward to seeing how the service is over the coming months.”
“I normally find these things very stressful and time consuming but GoSkippy surprised me. Quick and easy to apply and received confirmation email promptly. Will be recommending”
“After getting various quotes from one of the compare sites i nearly settled at a grand for my insurance. Well went onto the meerkat site (you know the one) well in come go skippy at half the price plus pillion cover as well which the others wanted to charge me hundreds for on top!! So easy to fill out the forms. And boom i was insured. Thanks go skippy and if the renewal is as good I definitely won't be going anywhere else.”
