Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I am really disappointed with the service. Because I previously changed the car on my policy, my online portal has been deactivated, which means I am unable to make any changes to my policy myself. Calling up to make changes to my address has cost me an admin fee, which feels ridiculous, as I have no choice but to call in order to update my policy. After this experience, I would not recommend GoSkippy.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Tried to get a quote twice online said It couldn't proceed with the details provided said to call NO so I did only to end up on hold did get an answer after a while only to be told the car is high torque so they wouldn’t quote for it 🤷♂️”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
