“The first price I got from the comparison sites this company came up tops, but when I came back to purchase a few days later it had jumped up by about £80 so I rang them to find out why and was told goes up every few hours so asked for a Phone quote and that came back nearly £300 more expensive, so has you can imagine I refused and and the operative still asked do I want to take this policy on and said would be another £20 to do it over the Phone, lol don't think so”
“Having made three attempts to check a few details on my renewal document before renewing my insurance, I eventually managed this on Wednesday 27th February. The language barrier was impossible and both myself & the operator I was speaking too became extremely frustrated at not being able to understand each other. This happened on two occasions, obviously with two different operators, until I was finally able to get the answers I needed in the third attempt. Unfortunately this experience will definitely mean I will be looking for insurance elsewhere next year.”
“Fantastic price online and easy to setup the policy.. documents were emailed quickly however no welcome call and 2 days later I received a horrid sales call, with no reference given to what I had purchased only what I hadn’t purchased that they could sell me now to add on! Shocking customer service and it surprised me that the person clearly wasn’t trained on any aspect of account management or customer happiness and loyalty only to try and sell to me and when declines had no conversation or time for me!!! I asked if I would receive a customer care or intro call as I wasn’t sure if there was anything required from me for my policy to run smoothly- to which she laughed sarcastically and said no we will call you if we need to and proceeded to say anything else I can help you with bye! Made me feel really unhappy and uneasy about my purchase and wish I’d stuck with a more well known brand who looks after and appreciates their customers not just focuses on selling the one thing I chose not to have!!!!”
Good morning, Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into this. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com. From there we will look into this issue and do our best to resolve it for you. Kind Regards
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with or product. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“I had my policy done and paid the deposit then realised I had put the wrong start date so I rang up and asked could I start the policy 2 days earlier and the costumer service man said the deposit may go up and asked did I have money in the bank and when I said it depends on how much it will cost he then told me that my deposit would go from £170 to £520!! Where the hell did he get £350 difference in 2 days I only wanted to start my policy early he was just trying to rip me off.”
Hello John,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our phone line customer service. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with GoSkippy. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“I will never take insurance out with these again. I can't say what they are like to deal with when you have a claim or need to contact them for anything as i haven't needed to do that, however, when your insurance is up.and it is tome for renewal they constantly hound you!! For three weeks now i have had phone calls from them at least 3 times a day to renew my insurance with them! It is getting seriously frustrating! I am not renewing as their price was more than I was paying last year..I have found cheaper elsewhere but they will not leave me alone! For your own sanity do not take out insurance with them”
“Honestly one of the WORST insurance companies ever. I can’t wait until my year is up and I never have to contact them again. They are rude, intrusive and unhelpful, and their customer service is AWFUL. Never again will I make the mistake of going with them- next time I’ll pay the extra £200 to go elsewhere.”
“Called and waited 10 minuets to get through to someone and now used all my call minuets waiting to speak to someone. I also called a few weeks back getting them to chnage my email address and send my portal details the gentleman on the phone said he did this I still haven’t received anything.”
Good Afternoon,
I am sorry you had this experience if you would like to contact us again am sure we can sort this out for you and work out what happened. Again very sorry
Thank you
“Very poor customer service. Needed to change my insurance over on a sunday but there not open?? Clearly people are supposed to run there working life around this company. Was promosed a call back that never came. Called customer service 3 times the first twice the advisers told me i could update my policy via my portal, but you carnt.. Wasted 1 half hours plus paid for a days insurance i couldnt use. Wont be staying with them
All in all will probably be one of the cheapest quotes you get but it comes at a price!”
Good Morning,
I am sorry you had this experience with our phone lines, if you would like to contact us again we will be more then happy to discuss this.
Thank you
“Customer service is appalling. I was ill advised by several customer service advisers' about obtaining business insurance. Staff are not suitably trained and are hard to understand as at times spoken English is not very clear. Just not professional overall . The general sense that no one is willing to extend or go above and beyond to resolve conflicts/issues subject to their policy or service.”
“I’ve nern with this company over one year & the first documents sent out to me wer Wrong I complained and was told I wd need to renew policy altogether with I thot I had fine however I’m still paying policy & have never received new documents & tbh would not know where to start if I was to make a claim”
“£35 fee to update my address, which I typed in myself online. Rang to check and was told very abruptly that if it was done over the phone it would be £50 for her to type 2 lines & if I didn't like it and wanted to cancel it was a couple of hundred. Never again once my policy ends !!”
“I need to cancel my insurance due to poor health. I contacted go skippy who was more than happy to cancel my policy but they wanted to charge me £75. I only have 2 months left of insurance anyway but they still want to charge me my months insurance plus £75 to cancel.
I would not use this company again..”
“My car insurance runs out this september. I will not renew with this firm as i wasnt aware im not insured to drive any other vehicle. So i be taking my business elsewhere from September.Oh and having an account online to check details? No thats bad. I dont remember my login details.”
“Probably the only insurance ive taken out were i couldnt add an aditional driver very poor and to add the other driver was told i would have to renew what a joke skippy will definitely be skipping it next time”
