“I did an online quote, which came out at a fantastic price, I purchased the car I wanted and called up to finalise the insurance, and the cost went up over £30 a month. Being in a situation where I needed something immediately, I went ahead, but I feel let down that the pricing can be so inconsistent and change that much just from wanting something to start on the day.”
“I wait for a recovery truk more then 4 hours and at the end of the second conversation with your incompetent operator she told me : You don't have a recovery policy with us, even if i pay extra on my premium for that. Next year i'll change my insurance company. Thank you!”
“I bought an insurance policy online, but couldn't get any proof that I was actually covered. Received an email saying that they had taken my money, but no certificate. After 3 follow up calls, I eventually got someone to send me the documents, but had to have a day off from work because I was unsure if I was even insured! Total waste of time changing. Won't use this company again!”
“Wouldn’t accept my bank details, had to call them, very difficult to understand customer service, and kept repeating himself... was very close to not bother”
“I called up to change my vehicle and I was told 4 different stories 1 saying I didn't have to pay anything up front and that they would put it on monthly what the difference was then I was contacted and said I had to pay an up front payment and same again. It was so frustrating and I was not happy been told so many stories as I was stressing all week. Finally got it sorted and made them send me a letter to confirm what they said just incase they contact me again wanting money. All I can say is when this is up I am changing insurances. Shouldn't have had to be so stressful changing cars”
Hello, Thank you for your feedback. I am very sorry for your experience with us, I would like to investigate this further for you. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com From there we will look into this issue and do our best to resolve it for you. Kind Regards
“The first price I got from the comparison sites this company came up tops, but when I came back to purchase a few days later it had jumped up by about £80 so I rang them to find out why and was told goes up every few hours so asked for a Phone quote and that came back nearly £300 more expensive, so has you can imagine I refused and and the operative still asked do I want to take this policy on and said would be another £20 to do it over the Phone, lol don't think so”
“Having made three attempts to check a few details on my renewal document before renewing my insurance, I eventually managed this on Wednesday 27th February. The language barrier was impossible and both myself & the operator I was speaking too became extremely frustrated at not being able to understand each other. This happened on two occasions, obviously with two different operators, until I was finally able to get the answers I needed in the third attempt. Unfortunately this experience will definitely mean I will be looking for insurance elsewhere next year.”
“Fantastic price online and easy to setup the policy.. documents were emailed quickly however no welcome call and 2 days later I received a horrid sales call, with no reference given to what I had purchased only what I hadn’t purchased that they could sell me now to add on! Shocking customer service and it surprised me that the person clearly wasn’t trained on any aspect of account management or customer happiness and loyalty only to try and sell to me and when declines had no conversation or time for me!!! I asked if I would receive a customer care or intro call as I wasn’t sure if there was anything required from me for my policy to run smoothly- to which she laughed sarcastically and said no we will call you if we need to and proceeded to say anything else I can help you with bye! Made me feel really unhappy and uneasy about my purchase and wish I’d stuck with a more well known brand who looks after and appreciates their customers not just focuses on selling the one thing I chose not to have!!!!”
Good morning, Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into this. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com. From there we will look into this issue and do our best to resolve it for you. Kind Regards
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with or product. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“I had my policy done and paid the deposit then realised I had put the wrong start date so I rang up and asked could I start the policy 2 days earlier and the costumer service man said the deposit may go up and asked did I have money in the bank and when I said it depends on how much it will cost he then told me that my deposit would go from £170 to £520!! Where the hell did he get £350 difference in 2 days I only wanted to start my policy early he was just trying to rip me off.”
Hello John,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our phone line customer service. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with GoSkippy. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
